Senior Engineer 2

Job Summary:

Senior Engineer - Sports Platform Engineering Services

Contract Terms: Permanent

THE TEAM

You will be working as part of a cross functional platform team to deliver infrastructure, platform and database services for the Sports ticketing product(s) in our international markets. partnering with product and software engineering teams to ensure alignment on achieving business goals for the international Sports product suite.

THE JOB

Ticketmaster Sport is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

You will consult on and help to implement solutions as part of a Product Delivery team. Enabling teams to deliver software faster by creation of tooling and automation, providing operational support for a range of products, including the delivery of ticketing and associated solutions for major tournaments and high-profile sports clubs and events.

Because our business is online 24/7, you will be required to work out of hours and provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING

• Supporting and maintaining a hybrid
  Windows and Linux infrastructure
  , ensuring stability, performance, and operational efficiency.
• Partnering with product engineering teams to bring new features and platform components into production, contributing to a seamless deployment pipeline.
• Automating recurring tasks, deployments, and testing workflows using
  infrastructure-as-code
  and scripting tools to improve consistency and speed.
• Designing and implementing
  highly available, fault-tolerant systems
  that meet performance and scalability demands.
• Planning, organizing, and clearly communicating project progress and outcomes to stakeholders and team members.
• Driving continuous improvements in system architecture,
  security
  , and operational processes to meet
  PCI compliance
  and internal standards.
• Diagnosing and resolving complex issues across the full technology stack, from infrastructure to application level.
• Conducting regular infrastructure audits, identifying gaps, and maintaining a well-prioritized backlog of improvements and enhancements.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Solid 5+ years of hands-on experience working with
  public cloud platforms
  , particularly
  AWS
  , including infrastructure provisioning and cloud-native services.
• Proficient in
  scripting languages
  such as
  PowerShell, Bash, and Python
  , with a strong focus on automation and operational efficiency.
• Skilled in using
  configuration management tools
  like
  Ansible, Chef, or Octopus Deploy
  to streamline and standardize infrastructure deployments.
• Strong knowledge of
  Windows and Linux server configuration and administration
  , with the ability to support hybrid environments.
• Experience managing and maintaining
  Active Directory
  , including integration with cloud services and identity platforms.
• Familiar with
  network storage technologies
  , such as
  NetApp and Amazon S3
  , including setup, management, and optimization.
• Proven experience with
  virtualization platforms
  , including
  VMware, Hyper-V, and XEN
  , supporting scalable, resilient systems.
• Practical experience provisioning infrastructure using
  Terraform or CloudFormation
  , following infrastructure-as-code principles.
• Working knowledge of
  secrets and service discovery tools
  , such as
  Vault
  and
  Consul
  , ensuring secure and reliable platform operations.
• Comfortable working with and integrating
  RESTful APIs
  , enabling automation, observability, and platform extensibility.

YOU (BEHAVIOURAL SKILLS)

• Applies
  advanced troubleshooting skills
  to proactively resolve issues and minimize operational disruption.
• Demonstrates strong
  analytical thinking
  and a solution-oriented mindset, regularly identifying opportunities for improvement and innovation.
• Uses sound
  judgment
  to select appropriate methods, tools, and approaches for solving complex technical challenges.
• Actively contributes to the
  design and architecture
  of systems, ensuring alignment with business goals and technical strategy.
• Regularly reviews
  performance, security, and quality metrics
  , identifying trends and taking action to maintain operational excellence.
• Embraces new ideas with an
  open and adaptive mindset
  , actively seeking opportunities to experiment, learn, and grow.
• Shares and applies proven solutions and
  best practices
  from across teams to drive consistency and efficiency across the organization.
• Consistently delivers work to a
  high standard
  , demonstrating ownership, precision, and a commitment to continuous improvement.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:
Reliability
- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork
- We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity
- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging
- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.