it support engineer level 2

3 weeks ago

Gurugram, India Bansal Hi-tech Systems Private Limited Full time

Job Description

Position: IT Support Engineer (Level 2) / Desktop Support Engineer
Department: Technical
Hierarchy Level: Middle
Location: Customer Site, Faridabad (Candidate must reside at site)
Reporting To: Technical Director
Gender Preference: Male/Female
Salary Range: ₹35,000 – ₹45,000 (based on 5–8 years of experience)

Job Brief

We are seeking an experienced and highly skilled IT Support Engineer Level 2 to provide advanced desktop, server, and network support at our client's site in Faridabad. The ideal candidate will have strong technical expertise in hardware, operating systems, networking, virtualization, and security solutions. This role requires hands-on experience, problem-solving skills, and the ability to manage IT infrastructure independently.

Key Responsibilities

  • Provide IT support for desktops, laptops, and workstations.
  • Install and configure server hardware and operating systems.
  • Create and manage Active Directory (AD/ADC) with user policies.
  • Configure and manage L1/L2/L3 network security policies.
  • Handle LAN/WAN administration and firewall policy management.
  • Manage VPN/P2P connectivity across multiple locations.
  • Administer antivirus and endpoint security solutions.
  • Implement data backup solutions (Cloud/NAS/SAN).
  • Create and manage virtual machines (VPS) on-premises or in the cloud.
  • Perform data backup and restoration for business continuity.

Skills Required

  • Strong knowledge of desktop/server troubleshooting and maintenance.
  • Proficiency in network security configurations and firewall management.
  • Hands-on experience with Active Directory, LAN/WAN, and VPN management.
  • Familiarity with cloud infrastructure, virtualization, and backup systems.
  • Ability to handle endpoint security and data protection solutions.
  • Problem-solving and analytical skills with attention to detail.

Education

  • Bachelor's degree in Computer Science, IT, MCA, B.Tech, or an equivalent qualification.

Experience

  • 5–10 years of relevant experience as a Desktop Support Engineer or in similar IT support roles.

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Work Location: In person

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