Level 2 Engineer – Microsoft 365

3 weeks ago

Gurugram Delhi Noida, India Galleon Consultants Full time
Job Description

Responsible for providing high end Technical & Project based support & consultation for Microsoft 365 Cloud services.

Will be responsible to provide technical support to partners over the call (Inbound & Outbound), email or chat.

Handle Tier 2 issues related to Microsoft 365 services.

Help Tier 1 resources to address the Microsoft 365 related issues.

Troubleshooting the advanced Microsoft 365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.

Resolving any global, cross-functional or work-team issues.

Defining key management routines and governance strategy to ensure effective business process execution.

Reporting and trending on the effectiveness of the solutions and standards.

Initiate improvements in tools, requirements gathering, processes, and people responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Microsoft 365 related tickets.

Understanding Microsoft 365 support priorities and objectives and taking an active role in accomplishing them.

Should be able to use & provide advanced tools for Microsoft 365 issues diagnosis & troubleshooting.

Responsible for handling individual projects related to new implementations, improvisations or migrations to Office365 from multiple source platforms.

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