Customer Support Representative

2 days ago

Gurgaon, India 32nd Full time
About 32nd
Established in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.
Today, 32nd is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.
We are first and foremost- innovators - discovering and incubating emerging brands with unparalleled, high end offerings; introducing disruptive cutting edge experiential technology and offering luxury residences with global appeal.
Know more:
Website: product: 32nd Club on android and iOS app store
Instagram: the role
The Customer Support Representative will be responsible for managing customer interactions and ensuring a positive experience for all customers. You will be the first point of contact for our customers, providing timely and effective support.
This individual will be stationed at our May I Help You Desk at 32ND and assist with inquiries, offer information, and resolve any immediate concerns to ensure a seamless and positive experience. The ideal candidate is approachable, professional, and solutions-oriented.
This role requires strong communication skills, problem-solving abilities, and a passion for customer satisfaction.
What You Will Be Doing
Respond to inquiries, providing accurate information regarding services, directions, and policies.
Assist visitors with locating restaurants and event venues within the facility.
Handle and resolve customer complaints or escalate issues to the appropriate department when necessary.
Maintain daily logs of interactions and report any issues or suggestions to the supervisor.
Ensure customer feedback is properly documented and relayed to the management team.
What You Bring To The Table
Education: Bachelor's degree in any field.
Strong problem-solving abilities and a proactive approach to customer service.
Ability to handle high-pressure situations and manage multiple tasks simultaneously.
Good interpersonal skills and the ability to work well in a team.
What Really Wows Us
A customer-first mindset with empathetic and positive attitude.
Excellent verbal and written communication skills.
High-ownership approach towards challenges in fast paced environment
The Fine Print
32nd is committed to equal employment opportunities regardless of race, colour, national origin, gender, sexual orientation, age, religion, and veteran status. We embrace diversity as a strength, and our hiring and promotion decisions are based solely on qualifications and merit. We are proud to be an equal opportunity employer, dedicated to building a more equitable and inclusive future for all.

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