Sr. Content Authoring Expert

3 days ago

Bengaluru, India Gallagher Full time

Overview Gallagher Center of Excellence is seeking to hire a Senior Content Management for the GCOE Business Enablement vertical. As the Senior Content Management for the GCOE Business Enablement vertical, you will be responsible for leading and executing web publishing strategy and administration for our external and internal digital channels utilizing our content management systems (CMS). You will be managing content updates, ensuring the smooth and efficient transition & delivery of various shared services functions to internal stakeholders, and driving content accuracy and consistency. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in Rolling Meadows, Chicago, and other global locations. Exposure to advanced HTML/CSS. How you'll make an impact Responsibilities: Lead and execute web publishing strategy and administration for external and internal digital channels utilizing the company’s CMS. Provide assistance with content strategy and user experience within product teams. Manage and publish content across multiple corporate websites ensuring consistent, relevant, and timely execution. Own content authoring templates to ensure content web display, reuse, performance, and measurement best practices are in place. Partner with marketing content owners to prepare content plans and update content on websites. Understands and addresses customer needs. Strives to improve the user experience for content administrators and users. Create mockups of changes or new functionality. Collaborate with the technical delivery team to manage new features and updates to the CMS. Manages multiple tasks and projects simultaneously. Prioritizes work to meet deadlines and ensures timely execution. Work on content migration projects, site planning, creation, and ongoing site updates and enhancements. About you Preferred Degree: Bachelor's degree in computer science, Information Technology, or related fields. Certificate(s)/Special Training: Basic HTML/ CMS knowledge Experience (Career Level Guide) :7+ years of digital content management or related experience. Knowledge, Skills and Ability: SharePoint Content Management (Internal Platform) Manage the creation, design, and maintenance of SharePoint sites, pages, document libraries, lists, and team spaces. Ensure content governance policies, taxonomies, and metadata tagging are applied consistently. Oversee content lifecycle (draft, approval, publishing, archiving) and version control across departments. Train and support internal teams on SharePoint best practices and standards for content contribution. Manage user permissions and security to ensure appropriate access and confidentiality. Sitecore Content Management (External Platform) Manage and publish web content on the company’s public-facing websites using Sitecore CMS. Work closely with marketing, communications, and design teams to ensure branding, tone, and messaging consistency. Monitor web content performance using analytics tools and recommend improvements for engagement and reach. Support localization and multilingual content publishing strategies as needed.

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