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Process Associate
2 months ago
Genpact Hiring for Customer service: Voice roles (English) || Hyderabad / Gurgaon
Work Location: Hyderabad / Gurgaon Languages Known: English
Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis.
Qualifications we seek in you Minimum qualifications Graduate (Any Discipline except Law) Freshers are eligible (Result awaited candidates/ 2024 pass-outs are eligible) Candidates upto 5-year experience in voice process are eligible
Preferred qualifications Effective probing skills and analyzing /understanding skills Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
