D2C Customer Success Associate

4 weeks ago

Mumbai, India Nap Chief Full time
**ONLY APPLY IF YOU HAVE LESS THAN 2 YEARS OF EXPERIENCE, FRESHERS ARE WELCOMED**

Nap Chief - Trijosh Fashion Pvt. Ltd. is looking for a Customer Success Associate to join our growing Direct-to-Consumer (D2C) team. As the face of our brand to our customers, you will ensure a smooth and satisfying experience at every touchpoint, from order placement to post-purchase follow-up. You’ll play a critical role in nurturing long-term relationships, resolving issues, and driving customer retention.

Role Overview:

Customer Support Specialist ️ : Assist customers via phone, email, and chat, ensuring a seamless shopping experience.Feedback Collector ️ : Gather and share insights to enhance products and services.Effective Communicator

: Resolve issues with clarity, professionalism, and empathy.Customer Relationship Builder

: Build strong connections and ensure a positive customer journey.Sales Recovery Specialist

: Encourage customers to complete purchases and reduce cart abandonment.Problem-Solver

: Approach challenges with a creative and proactive mindset.

Ideal Candidate:

Recent Graduate

: Within one year, with a degree in Business, Communications, or a related field.Sales-Savvy

: Eager to build customer relationships.People Person

: Skilled at engaging and connecting with others.Quick Thinker

: Strong problem-solving abilities.Great Communicator

: Excellent verbal and written communication skills.Customer-Focused

: Positive, empathetic, and customer-centric.Multitasker

: Thrives in a fast-paced environment.CRM Experience

: Knowledge of CRM tools is a plus.

Sound like fun? Let’s make amazing things happen together ✨

If we don’t contact you within 7 days, it means we won’t be moving forward at this time. We genuinely appreciate the time and effort you put into your application. Every application is carefully reviewed, and while we may not connect this time, we encourage you to explore future opportunities with us. Thank you for considering a role on our team

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