IT Support Specialist-1

4 weeks ago

Indore, India Taskus Full time

*What We Offer: *At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

*What can you expect in an IT Support Specialist role with TaskUs: *

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.

As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.

*Key Responsibilities: *

  • You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure
  • Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
  • As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
  • You will assist in conducting users application testing during program implementation, migration, and system maintenance.
  • You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
  • Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.

*Required Qualifications: *

  • At least 2-3 year minimum experience
  • Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills
  • Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
  • You have good time and project management skill
  • Excellent English communication skills - both spoken and written
  • You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills

*Education Certifications: *

  • Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT Computer-related course

*Work Schedule : *

  • Rotational shifts (24/7)
  • Onsite (5 days)

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