Workplace Experience Lead

4 weeks ago


mumbai, India Sodexo Full time

"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."


Who we are

At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job—it’s a chance to be part of something bigger.

Join us and act with purpose every day


About the Role

The ideal candidate shall lead the country strategy to enhance Consumer / Workplace Experience Program initiatives and report to the FM transformation Head and support Operations Team to ensure standardization in the Consumer Experience .


Key Responsibilities

  • Design and execute a comprehensive roadmap of Consumer / Workplace Experience Program initiatives prioritizing aspects of hospitality standards to meet organizational goals.
  • Collaborate with various stakeholders and support Operations teams to ensure standardized Consumer experience.
  • Collaborate with external agencies / consultants / service partners to introduce new initiatives.
  • Map Consumer journey across touchpoints and initiate process improvement and service innovation to enhance Consumer experience.
  • Support in development and execution of Consumer engagement strategy.
  • Design Experience Catalogue to enable creation of Annual Event Calendar across Model sites.
  • Carry out Hospitality / Workplace Experience audits and report observations and improvement areas.
  • Create a community of Workplace Experience professionals across Model Accounts for improving Consumer Experience and retaining Clients.
  • Facilitate and publish Client Newsletters and Thought Leadership Papers.
  • Leverage data and analytics to gain insights into Consumer behavior, preference, and opportunities for enhancing Consumer experience.
  • Carry out due diligence and support commercial team on bid proposals.


Key Requirements

  • Hold a degree or diploma in the appropriate discipline.
  • 10-15 years of Experience in customer experience role.
  • Proven experience >3 years leading innovative Customer Experience approach.
  • Expertise in Consumer journey mapping.


Why SODEXO:

  • Healthy Work-Life Balance
  • Leadership Development
  • Global Career Opportunities
  • Cross-Functional Collaboration
  • Inclusive Culture
  • Competitive Compensation
  • Comprehensive Health & Wellness Benefits


  • Mumbai, Maharashtra, India Sodexo Full time

    About SodexoSodexo is a leading service solutions provider that enhances the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact.The RoleWe are seeking a Workplace Experience Lead to lead the country strategy to enhance Consumer / Workplace Experience Program...


  • Mumbai, India Sodexo Full time

    "Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds." Who we are At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the...


  • Mumbai, India Sodexo Full time

    "Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."Who we areAt Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality...


  • Mumbai, Maharashtra, India JLL Full time

    JLL Empowers You to Deliver Exceptional Workplace ExperiencesAs an Employee Engagement and Experience Specialist at JLL, you will play a pivotal role in shaping the future of real estate for a better world. Our team is committed to hiring the best, most talented individuals and empowering them to thrive, grow meaningful careers, and find a place where they...


  • Mumbai, Maharashtra, India Gig Workplace Full time

    Company OverviewGig Workplace is a leading provider of IT solutions, infrastructure management, and staffing services. Our nationwide reach and diverse clientele enable us to offer top-tier services in various sectors.Job OverviewWe are seeking a skilled Desktop Support professional to join our team at Gig Workplace. As a Desktop Support, you will be...

  • Lead Designer

    7 days ago


    Mumbai, India Space Matrix Design Consultants Full time

    We are seeking a talented Lead Designer - Workplace. You will be part of our design studio designing Corporate / Workplace Interior projects. Working closely with  the design team, you will be responsible for developing design concepts for corporate interior projects and leading client presentations/pitches as well as design management and coordination for...

  • Lead Designer

    2 months ago


    Mumbai, India Space Matrix Design Consultants Full time

    We are seeking a talented Lead Interior Designer - Workplace, to be based in Mumbai. You will be part of our international design studio designing Corporate / Workplace Interior projects around the globe. Working closely with the Design Head and the design team, you will be responsible for developing design concepts for corporate interior projects and...


  • Mumbai, Maharashtra, India Space Matrix Design Consultants Full time

    We are seeking a talented and experienced Lead Interior Designer - Workplace to join our international design studio in Mumbai. As a key member of our team, you will be responsible for developing design concepts for corporate interior projects and leading client presentations/pitches.Key ResponsibilitiesDevelop design concepts for corporate interior...


  • Mumbai, Maharashtra, India Gig Workplace Full time

    Company OverviewGig Workplace is a leading provider of IT solutions, infrastructure management, and staffing services. We deliver top-tier services across various sectors, including banking, insurance, corporate, health, hospitality, and government.Job OverviewWe are seeking a skilled Desktop Support professional to join our team. As a Desktop Support, you...


  • Mumbai, Maharashtra, India Gig Workplace Full time

    **Company Overview**Gig Workplace provides top-tier IT solutions, infrastructure management, and staffing services nationwide. Our diverse clientele includes the banking, insurance, corporate, health, hospitality, and government sectors. Our mission is to deliver quality, trained, and reliable resources to our clients anytime, anywhere.Job OverviewWe are...


  • Mumbai, Maharashtra, India Gig Workplace Full time

    Company OverviewGig Workplace provides comprehensive IT solutions, infrastructure management, and staffing services across various sectors, including banking, insurance, and corporate. Our mission is to offer high-quality, trained, and reliable resources to clients worldwide.Job OverviewWe are seeking an experienced Desktop Support professional to join our...

  • Workplace Coordinator

    5 months ago


    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Workplace Coordinator Work Dynamics What this Job Involves Leading on-site operations Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned property or facility. You’ll also implement building procedures and performance...

  • desktop support

    2 weeks ago


    Mumbai, India Gig Workplace Full time

    Company OverviewAt Gig Workplace, we're committed to providing high-quality IT solutions, comprehensive infrastructure management, and staffing services. With our nationwide reach and diverse clientele, we offer top-tier services in the banking, insurance, corporate, health, hospitality, and government sectors. Our mission is to provide quality, trained, and...

  • Workplace Ambassador

    2 weeks ago


    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Internal Title - Workplace Ambassador Client Title - Workplace Ambassador Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in...


  • Mumbai, Maharashtra, India JLL Full time

    Transforming Workplace ExperienceJLL is seeking a skilled Facilities Management Lead to join our team. As a key member of our Workplace Experience team, you will be responsible for delivering exceptional service to our clients and occupants. Your primary focus will be on ensuring that our workplace services are delivered to the highest standard, with a focus...


  • Mumbai, Maharashtra, India JLL Full time

    Role OverviewThis role is responsible for ensuring that workplace services are delivered to a consistent standard, enabling occupant and guest experience based on requirements "works every time" while maintaining safe working practices throughout all we do.The Workplace Delivery Assistant Manager oversees the day-to-day service delivery by the Workplace team...

  • Workplace Coordinator

    4 months ago


    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Title Workplace Coordinator/FE (Soft Services) Business unit Integrated Facilities Management Reporting to Assistant Manager (Soft Services) Key stakeholders Nil Direct reports Nil Duties & responsibilities Site operations management. Monitoring of Housekeeping related activities. Arrangement of...


  • Mumbai, Maharashtra, India JLL Full time

    Job Summary:JLL is seeking a highly skilled Workplace Delivery Assistant Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs.Key Responsibilities:The Workplace Delivery Assistant Manager will be responsible...


  • Mumbai, Maharashtra, India JLL Full time

    About this role:We are seeking a highly skilled and experienced Assistant Workplace Manager to join our team at JLL. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our workplace services, including soft services, cafeteria management, and technical support.Key responsibilities:Lead the JLL...

  • Lead School

    3 weeks ago


    Mumbai, India Lead School Full time

    Company Description:- LEAD Group is India's largest and fastest-growing School Edtech company, dedicated to transforming schools through innovative, technology-driven solutions.- Our mission is to provide excellent education to every child in India, revolutionizing the learning experience for students and enhancing teaching effectiveness in over 8,000...