Workplace Experience Lead

4 weeks ago


Mumbai, India Sodexo Full time

"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."


Who we are

At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job—it’s a chance to be part of something bigger.

Join us and act with purpose every day


About the Role

The ideal candidate shall lead the country strategy to enhance Consumer / Workplace Experience Program initiatives and report to the FM transformation Head and support Operations Team to ensure standardization in the Consumer Experience .


Key Responsibilities

  • Design and execute a comprehensive roadmap of Consumer / Workplace Experience Program initiatives prioritizing aspects of hospitality standards to meet organizational goals.
  • Collaborate with various stakeholders and support Operations teams to ensure standardized Consumer experience.
  • Collaborate with external agencies / consultants / service partners to introduce new initiatives.
  • Map Consumer journey across touchpoints and initiate process improvement and service innovation to enhance Consumer experience.
  • Support in development and execution of Consumer engagement strategy.
  • Design Experience Catalogue to enable creation of Annual Event Calendar across Model sites.
  • Carry out Hospitality / Workplace Experience audits and report observations and improvement areas.
  • Create a community of Workplace Experience professionals across Model Accounts for improving Consumer Experience and retaining Clients.
  • Facilitate and publish Client Newsletters and Thought Leadership Papers.
  • Leverage data and analytics to gain insights into Consumer behavior, preference, and opportunities for enhancing Consumer experience.
  • Carry out due diligence and support commercial team on bid proposals.


Key Requirements

  • Hold a degree or diploma in the appropriate discipline.
  • 10-15 years of Experience in customer experience role.
  • Proven experience >3 years leading innovative Customer Experience approach.
  • Expertise in Consumer journey mapping.


Why SODEXO:

  • Healthy Work-Life Balance
  • Leadership Development
  • Global Career Opportunities
  • Cross-Functional Collaboration
  • Inclusive Culture
  • Competitive Compensation
  • Comprehensive Health & Wellness Benefits


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