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Software Team Lead

4 months ago

Bengaluru, India Verint Full time
Demonstrate significant understanding of the product architectures of the entire solution suite;
Build a high performing team by creating a baseline of collaboration and sharing inside the team while encouraging people to try and experiment;
Responsible for the professional development and mentorship of team members to build a team which can be trusted
Troubleshoot and resolve product issues from customers;
Communicate plan, progress issues in a timely manner and be self-sufficient & resourceful in meeting deliverables;
Keep the employees laser focused on their tasks by helping them with their needs;
Ensure SLA is being followed and strive to reduce bottlenecks(knowledge of process);
Provide status updates to the manager on regular basis and escalate complex/time sensitive issues;
Firmly establish self in role as a “trusted technical contact point”;
Drive root-cause analysis and continuously identify trend of issues which will bring improvements to applications and processes;
Develop an understanding of the business and application processes that exist within Verint;
Stay abreast of the latest technologies and features;
Encourage his team to provide product enhancements to engineering and foster an environment of innovation.
Measure his team’s performance.
Position Requirements: (Competencies, Experience, Interpersonal Skills,):
Bachelor’s degree in computer science or other applicable engineering discipline.
Overall, 9 to 12 years professional experience in software industry
3+ years’ experience with the installation, support, use, or administration of Verint software (V11 or V15) or any similar software products.
4 years of technical support, software installation, presales, or R&D experience in a software company.
3 years’ experience working with web-based products hosted on Windows using SQL Server.
1+ years of Programming/scripting experience in any language
Ability to diagnose technical system performance issues related to databases, application servers and/or networks & operating systems.
Strong written and verbal communication skills;
Ability to understand and read log files & willingness to go into details to understand the root cause of the issue;
Ability to prioritize tasks and delegate task across team boundaries and/or geographically dispersed teams;
Willing to work in shift hours to overlap working hours with distributed teams around the world and troubleshoot customer issues.
Preferred Requirements:
Experience with Security such as Single Sign-On with Windows & other IT security aspects.
Working experience in the role of SRE is an added advantage.
Experienced technical manager in a services or support capacity
Experience with CTI, Microsoft OS, Application Security methods.
Familiarity with Contact Center operations and technology software and tools is highly preferred.
Knowledge in development language like C#, Java, Java Script, PowerShell
Knowledge of tools such as Wireshark and Fiddler will be preferred.