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Customer Support Representative

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Bangalore City, India Zolo Full time

Your role in detail Customer SupportIdentify customers' needs and wants, clarifying information whenever possibleDevelop customer satisfaction goalsMaintaining a positive, empathetic and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Communicating and coordinating with colleagues as necessary.Inbound & Outbound Call ProcessWhat qualifications can enhance the chances of shortlisting?Bachelor’s degree in any Specialization0-2 years experienceCalling experience will be preferredExcellent knowledge of basic computer skills with 35 WPMConflict resolution/Time Management skill is mustStrong multi-tasking skills with Creative thinkingDesire to work in a fast-paced, challenging environment.Flexible to work in shifts and ready to support beyond the shift timings as per the requirement.Work Location BangaloreCTC Upto 3.5 LPAShift Rotational Working Days 6 Days