Advanced Support Engineer, Diamond

7 days ago

Bengaluru, Karnataka, India Check Point Software Full time

We are looking for a Diamond Engineer to join our India Diamond Team.

Major Responsibilities

  • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
  • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
  • Occasional travel to customer sites in India and abroad.
  • Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
  • Reproduces customer reported issues and works with internal teams to provide a resolution.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Provides necessary support to the Service Managers for high profile technical escalations.
  • Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Desired Background

  • 8+ years of relevant experience working in a TAC environment . Past experience working as a Technical

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