Advanced Support Engineer, Diamond

4 days ago

Bengaluru, Karnataka, India Check Point Software Full time
We are looking for a Diamond Engineer to join our India Diamond Team.

Major Responsibilities

- Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
- Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
- Occasional travel to customer sites in India and abroad.
- Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
- Reproduces customer reported issues and works with internal teams to provide a resolution.
- Ensures management of customer expectations and resolution of technical issues in a timely manner.
- Provides necessary support to the Service Managers for high profile technical escalations.
- Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Desired Background

- 8+ years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
- Prior experience working on enterprise grade firewalls.
- Solid exposure to TCP/IP/switching/routing protocols.
- Working knowledge of tools like TCP DUMP and Wireshark.
- Experience working in Cloud platforms a plus(GCP,AWS,Azure).
- Working knowledge of Linux commands/shell scripts.
- Working knowledge of DNS, DHCP,IPSEC.
- Good understanding of AAA, Digital Certificates, Active Directory.
- Experience with Core dump/kernel panic analysis.
- Ability to manage high value accounts and keep the internal/external stake holders well informed.
- Ability to communicate with customers in a professional manner.
- Self-Learner.
- Excellent Time management skills.

  • Advanced Support Engineer, Diamond

    7 days ago

    Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Diamond Engineer to join our India Diamond Team.Major ResponsibilitiesProvide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.Business and technical communication skills are important for...

  • Advanced Support Engineer, Diamond

    1 week ago

    Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Diamond Engineer to join our India Diamond Team. Major Responsibilities Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment. Business and technical communication skills are important...

  • Advanced Support Engineer, Diamond

    3 days ago

    Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Diamond Engineer to join our India Diamond Team.Major ResponsibilitiesProvide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.Business and technical communication skills are important for...

  • Hiring Diamond

    7 days ago

    Bengaluru, Karnataka, India IIG South Full time

    We are seeking a skilled and passionate Gemology & Diamond Faculty to join our academic team. The ideal candidate will have strong expertise in gem identification, diamond grading & sorting , practical industry experience, and a flair for teaching.Key Responsibilities:Teach Gemology (colored stones, synthetics, treatments) or Diamond Grading (4Cs,...

  • Hiring Diamond

    4 weeks ago

    Bengaluru, Karnataka, India IIG South Full time

    We are seeking a skilled and passionate Gemology & Diamond Faculty to join our academic team. The ideal candidate will have strong expertise in gem identification, diamond grading & sorting, practical industry experience, and a flair for teaching.Key Responsibilities:- Teach Gemology (colored stones, synthetics, treatments) or Diamond Grading (4Cs,...

  • Diamond Educator

    1 day ago

    Bengaluru, Karnataka, India beBeeGemologist Full time ₹ 40,00,000 - ₹ 80,00,000

    Faculty Position: Gemology and Diamond EducationWe are seeking a highly skilled professional with a passion for teaching to join our academic team as a Gemology and Diamond Faculty. The ideal candidate will have strong expertise in gem identification, diamond grading and sorting, practical industry experience and a flair for mentoring students.Job...

  • Hiring Diamond

    3 days ago

    Bengaluru, Karnataka, India IIG South Full time

    We are seeking a skilled and passionate Gemology & Diamond Faculty to join our academic team. The ideal candidate will have strong expertise in gem identification, diamond grading & sorting, practical industry experience, and a flair for teaching. Key Responsibilities: Teach Gemology (colored stones, synthetics, treatments) or Diamond Grading (4Cs,...

  • Diamond Faculty Job Opening

    3 weeks ago

    Bengaluru, Karnataka, India IIG South Full time

    We are seeking a skilled and passionate Diamond Faculty to join our academic team.The ideal candidate will have strong expertise in diamond grading and sorting, practical industry experience, and a flair for teaching.Key Responsibilities: Teach Diamond Grading (4 Cs, certification standards, sorting techniques) to diploma and advanced-level students.Conduct...

  • Diamond Faculty Job Opening

    4 weeks ago

    Bengaluru, Karnataka, India IIG South Full time

    We are seeking a skilled and passionate Diamond Faculty to join our academic team. The ideal candidate will have strong expertise in diamond grading and sorting, practical industry experience, and a flair for teaching.Key Responsibilities:Teach Diamond Grading (4Cs, certification standards, sorting techniques) to diploma and advanced-level students.Conduct...

  • Advanced Data Engineer

    1 day ago

    Bengaluru, Karnataka, India beBeeDataEngineering Full time US$ 1,00,000 - US$ 1,50,000

    Job Title: Advanced Data EngineerAbout the RoleWe are seeking a highly skilled and experienced data engineer to join our team. As an advanced data engineer, you will be responsible for designing, developing, and maintaining large-scale data systems that meet the needs of our clients.The ideal candidate will have extensive experience in building advanced data...