Customer Care Coordinator

3 weeks ago

Gurugram, India Zyla Health Full time

About Zyla

Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24*7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, and Godrej. Jindal Steels, DHL, Tata Steel, AstraZeneca, Pzer. 


Responsibilities:

  • Act as a mediator between doctors and patients to facilitate smooth communication during calls.
  • Manage and respond to a high volume of inbound calls, ensuring prompt and efficient handling of each interaction.
  • Provide patients with support and guidance related to medical queries, appointment bookings, and any issues with services or applications.
  • Address patient concerns and ensure accurate information is provided in a compassionate and professional manner.
  • Collaborate with medical staff and other departments to resolve patient issues and ensure high-quality service.
  • Document patient interactions and update relevant databases accurately for ongoing follow-up.
  • Ensure compliance with privacy regulations and company policies when handling sensitive patient information.
  • Offer troubleshooting support for patients using medical services or applications, and assist with account or technical issues.
  • Provide feedback and insights from patient calls to help improve service quality and internal processes.

Qualifications:

  • Strong communication skills with the ability to mediate effectively between patients and medical staff.
  • Basic knowledge of medical terminology is a plus, but not required.
  • Excellent phone etiquette and active listening skills.
  • Ability to handle a high volume of calls in a professional and calm manner.
  • Customer-focused with a strong problem-solving attitude.
  • Ability to maintain confidentiality and comply with privacy policies.
  • Experience in customer service or healthcare is a plus, but not mandatory.


Additional Information:

  • This is a hybrid job with a 5-day working schedule.
  • Ideal for candidates with 0-2 years of experience in customer service or healthcare support.
  • Training and support will be provided to help you excel in the role.


Offer:

● Opportunity to directly work on a very innovative product that has a big societal impact.

● Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.

● An open setup where you can innovate every day.

● A home-like ofce with home-like perks :)

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