Customer Care

2 weeks ago


Gurugram, India Nexus Pro Services Full time

A Telugu customer care representative's job description includes:

  • Customer support: Resolving customer queries in Telugu, English, and Tamil 
  • Communication: Greeting and communicating with customers by phone, email, chat, or in person 
  • Information: Providing accurate information about the company, products, and services 
  • Problem solving: Analyzing the cause of the problem, generating solutions, and implementing a plan to resolve it 
  • Prioritization: Prioritizing the customer's needs at each step of the process 
  • Escalation: Escalating issues to the appropriate departments when necessary 

Some skills that may be helpful for a customer care representative include: 

Empathy, Active listening, Patience, Technical knowledge, Adaptability, Tenacity, Problem solving, and Communication.


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