Incident Management Specialist

Found in: Whatjobs IN C2 - 2 weeks ago


Noida Sector, India iEnergizer Full time

Role – Incident Management Specialist Job Location, iEnergizer, Sector 60, Noida Preferred Education Qualification – B.Tech Job Role & Desired Skills Need to monitor the payment performance dashboard on a real time and raise the alarm for any incident and taking the action as per SOP. Following up with 3rd party for Incident RCAOversee the end-to-end incident management process, ensuring timely identification, assessment, prioritization, and resolution of incidents in adherence to SLAs.Utilize ServiceNow tool to record, manage, and track incidents, including documentation of root cause analysis, workarounds, and resolutions.Coordinate and lead cross-functional teams in incident response efforts, ensuring effective collaboration, communication, and swift incident resolution.Conduct post-incident reviews to identify areas for improvement and implement preventive measures to minimize the recurrence of incidents.Provide regular incident management reports to management, highlighting key performance metrics, trends, and areas of concern.Preferred Comms skills – Excellent command over English language (Verbal & Written both)2Years of technical support experience in Incident Management for any fintech/banking process.


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