Consultant Specialist
4 weeks ago
Location: Pune/ Bangalore
·6-8 Years of Total Experience.
·Expertise in Oracle Cloud Technical Deliverables in ERP/SCM/HCM Tracks.
·Should have hands on experience in BI & OTBI Reports, Web Services, FBDI, UCM, Sandbox Customizations and Cloud Application Extensions
·Should have hands on experience in Regression Testing & Impact Assessment Activities.
·Resolving highly complex and mission-critical issues
•Manage highly complex and critical customer issues
•Serve as Situation lead on highly sensitive issues
•Consult with Management in directing resolution of critical Customer situations
•Knowledge gain and sharing - achieve knowledge transfer with teammates through development and delivery of formal team training sessions
•Formal mentoring for promoting the technical and professional development of others
•Creation/review of Knowledge Articles
·Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools/utilities etc.
·Improve overall product and documentation quality
·New products/releases testing and Support Readiness
·Customer service improvement
·Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
·The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
·Has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.
·Good to have certifications Oracle Certified Specialist
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