Executive HR Business Partner_BPO Experience

2 days ago

Gurugram, India IGT Solutions Full time

Job Title: Executive Human Resource Business Partner (HRBP)
Location: Gurgaon
Company: IGT Solutions Pvt. Ltd.
Industry: IT & BPM Travel, Transportation, and Hospitality Domain

Shift Timings - 5:00PM-2:00 AM

Company Overview:

IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over 10,000+ travel industry experts and 15 state-of-the-art delivery centers worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting.

IGT is committed to a diverse and inclusive workplace and provides equal employment opportunities without regard to age, gender, race, religion, disability, or other protected statuses.

Job Summary:

We are seeking a dynamic and experienced Executive – HR Business Partner (HRBP) to join our team in Gurgaon. This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.

Key Responsibilities:

  • Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
  • Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct.
  • Attrition Management: Maintain attrition at or below 5%.
  • Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
  • Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
  • Training Compliance: Track training plan adherence for the assigned vertical/process.
  • Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.
  • Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.
  • Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.
  • Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

Qualifications:

  • Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
  • Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

Skills & Competencies:

  • Proficiency in MS Office tools (Excel, PowerPoint, Word)
  • Strong analytical and problem-solving skills
  • Basic understanding of labor laws and HR practices
  • Ability to multitask and manage deadlines
  • Excellent verbal and written communication skills
  • Strong interpersonal and conflict-resolution abilities

Additional Information:

  • Work Environment: Onsite role (Gurgaon office)
  • Work Schedule: Flexibility to work in rotational shifts or 24/7 schedules is mandatory

Why Join IGT Solutions?

Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.

  • HR Operations

    2 days ago

    Gurugram, India Executive Search Full time

    Key Responsibilities: Maintain and update HR trackers, dashboards, and databases Support day-to-day HR operations (documentation, onboarding/offboarding, letters) Assist in planning and executing employee engagement initiatives and events Drive Rewards & Recognition programs through data tracking and communication Prepare internal decks, mailers, and...

  • Executive Assistant cum HR

    2 days ago

    Gurugram, India Imitr Hr Consulting Services Full time

    Manage recruitment process. Issue Offer Letters, Appointment Letters and HR-related documents. Handle salary processing, attendance and leave management. Prior experience as an HR or Executive Assistant preferred. Required Candidate profile Manage calendars, appointments, travel arrangements, meetings and correspondence. Strong communication and...

  • HR Business Partner

    3 days ago

    Gurugram, India Kohler Co. Full time

    About Us At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That's why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the...

  • HR Executive

    2 days ago

    Gurugram, India Sundaram Steels Full time

    Looking for a female HR Executive for Gurgaon. Company is 6 days working Key Responsibilities1. Recruitment & Onboarding Support in drafting and posting job descriptions across hiring platforms. Screen resumes, coordinate interviews, and manage candidate communication. Assist in offer roll-out, documentation, and pre-joining formalities. Conduct smooth...

  • HR Executive

    2 days ago

    Gurugram, India Shivansh Farming Full time

    We are looking for an HR Executive to manage all aspects of HR operations, with a strong focus on HR compliance. You will be involved in day-to-day HR functions including employee records management, recruitment, payroll, employee relations, and compliance with labor regulations. Your role will be crucial in ensuring legal adherence to statutory requirements...

  • HR Executive

    2 days ago

    Gurugram, India Orbitouch Outsourcing Private Limited Full time

    Urgent Hiring For HR Executive||Location: Gurugram Location: Gurugram Position: HR Executive Experience: Minimum 1years CTC: Up to 3 LPA (based on interview) Working Days: 6 days/week Job Overview: We are looking for a passionate and highly organized HR Assistant to join our growing startup. As an HR fresher, you will be involved in various HR tasks,...

  • Senior HR Executive

    3 days ago

    Gurugram, India Easynxt Technologies Pvt. Ltd. Full time

    Job Title: HR Executive Experience: 2+ YearsLocation: GurgaonEmployment Type: Full-time Job Summary: We are looking for a dynamic and detail-oriented HR Executive with over 2 years of experience to join our HR team. The ideal candidate will support various HR functions including recruitment, employee relations, payroll coordination, and compliance to help...

  • HR Business Partner

    2 days ago

    Gurugram, India A-LIGN Full time

    About The RoleThe Human Resources Business Partner will be responsible for leading the delivery of day-to day HR functions in the India office in order to meet our strategic goals and initiatives for employee relations, culture, and benefits. In this role, you will partner with managers and employees, at various levels, to provide HR guidelines on a broad...

  • HR Executive

    2 days ago

    Gurugram, India hence digital telematics private limited Full time

    We're Hiring: HR ExecutiveLocation: Sector 49, GurgaonExperience: Minimum 2+ years in the HR domainSalary: Best in the industry Responsibilities: End-to-end recruitment processHR operations & documentationEmployee onboarding & exit formalitiesAttendance & leave managementPerformance management supportPolicy implementation & compliance Requirements: Minimum 2...

  • Vice President HR

    2 days ago

    Gurugram, India Peer To Peer Hr Services Full time

    The Team you belong to You will be a member of a global HR leadership team and will lead a regional team of 20+ dynamic HR professionals, who are passionate about driving global and local People processes, initiatives and culture. What youll do Responsible for operational HR matters for all 4000+ employees located in India and Middle East countries; both in...