Account Manager

1 week ago

Bengaluru, India edumerge Full time
Role Overview
As an Account Manager at edumerge, you will own a portfolio of school or college accounts, with the primary goal of driving Net Revenue Retention (NRR). Your success will come from expanding usage within existing group schools and generating qualified referrals through deep engagement with Principals, Chairpersons, and Heads of Departments.
This is not a support or delivery coordination role — those are managed by our Customer Enablement team. Your job is to own the relationship, influence strategic stakeholders, and surface growth opportunities.
Key Responsibilities
Own and grow a portfolio of accounts aligned to your experience and capacity, typically ranging between ₹50L to ₹1.5Cr in ARR
Drive strong Net Revenue Retention (NRR) through expansion in group schools and high-quality referrals from Principals and Chairpersons
Build trusted advisor relationships with Principals, HODs, Chairpersons, and Head Office decision-makers
Collaborate with Customer Enablement Managers (CEMs) to monitor usage trends and adoption risks
Identify and qualify expansion opportunities — new modules, branches, or use cases
Proactively source referrals and act on warm intros to other institutions
Participate in Quarterly Business Reviews (QBRs), EB connects, and strategic account planning
Who You Are1-2 years of experience in Account Management or CS roles in SaaS, ERP, or EdTech
Strong stakeholder engagement skills with experience working with CXO/decision-maker level
Demonstrated ability to influence renewals, referrals, or upsell outcomes
High ownership mindset — treats each customer like their own business
Excellent communication skills in English and Hindi (regional language fluency is a plus)
Experience working with educational institutions is a strong advantage
KPIs & Success Metrics
Net Revenue Retention (NRR) per quarter
Number of Executive Business Connects (Principals, HODs, etc.)
Qualified Referrals Sourced
Expansion Pipeline Created and Attributed
Compensation & Benefits
Competitive salary with 80:20 Fixed to Variable structure
Variable payout fully tied to NRR performance and referrals
Performance bonus for exceeding 120% NRR
Fast-track growth into Strategic AM or Enterprise AE roles

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