Manager Application Support SalesForce-Housing Finance Company

1 week ago


New Delhi, India Skill Ventory Full time
Roles and Responsibilities
Essential Duties and Responsibilities:
Assisting users in troubleshooting code, integration & implementation of salesforce product
Coordinating with different teams on integration points & bring resolution to the problems
Serve as an escalation point for support
Understand the business complexity & provide resolution/ workaround to the user problem
Resolve user service issues and skilfully manage complex customer service problem
Create knowledge base materials dedicated towards operational efficiency
Support ongoing salesforce administration (create accounts/ profile, workflow, approvals, reports, dashboard etc.)
Provide minor changes in the code/ configuration and able to deploy them into production
Develop & maintain technical expertise in assigned areas of product functionality & utilize that expertise effectively to help users
Demonstrate in-depth knowledge of Salesforce Sales, Services & Salesforce Community application
Review support cases for technical & troubleshooting accuracy
Meet monthly goals on KPIs such as CSAT, productivity, TTR
Managing team for service resolution
Essential Requirements:
5-8 years of exposure working and Understanding of Salesforce out of the box functionalities like (But not limited to) Objects, Roles, Fields, Customizations, Approval processes, Validation rules, Data loader, Workflow rules, Process Builder, Flows, Sandbox Lifecycle, Deployments, changesets, Managed Packages, territory management, Quotes, Person accounts, data management, data loader, communities, etc with a thorough understanding of the constraints of the SFDC platform
Knowledge on SOQL/ SOSL
certified (ADM / ADM / DEV (any))
Experience with agile development methodology like Scrum is a plus
Good written & verbal communication skill
Experience with MS SQL
Experience with user support methodology
Experience with release management
Integration knowledge (REST/SOAP/Bulk API)
Knowledge of building/troubleshooting reports, dashboards, workflows.
Working exposure across Salesforce Core cloud products (Sales, Service, experience) and Salesforce Cloud consultant certifications will be added advantage

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