ServiceNow Engineer

3 weeks ago

Gurugram, India Innovyt Full time

Role:
Service Now Engineer - IRM

Location: Phoenix-AZ, Utah , NYC, NY (Hybrid)

Duration: 12+ months

Key Responsibilities:

  • Design, configure, and develop ServiceNow solutions to support business requirements.
  • Implement and maintain core ServiceNow modules such as
    Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.
  • Develop custom applications, workflows, UI policies, business rules, client scripts, and integrations using ServiceNow APIs.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Ensure platform upgrades, patches, and releases are executed with minimal disruption.
  • Maintain data integrity within ServiceNow through audits and best practices.
  • Provide ongoing support, troubleshooting, and performance optimization of ServiceNow applications.
  • Integrate ServiceNow with third-party tools (e.g., monitoring systems, HR, CRM, ERP) as needed.
  • Create and maintain system documentation, technical specifications, and user guides.
  • Ensure adherence to ITIL processes, security, and compliance standards.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 10+ years of hands-on experience with the ServiceNow platform.
  • Strong knowledge of JavaScript, Glide API, HTML, CSS, and AngularJS.
  • Experience with REST/SOAP integrations and ServiceNow APIs.
  • Familiarity with ITIL processes and IT Service Management practices.
  • Strong troubleshooting, problem-solving, and communication skills.

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