Principal Software Engineer Servicenow

1 week ago

Gurugram Hyderabad Noida, India CBRE Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Key Responsibilities

  • Architect and implement scalable analytics solutions using ServiceNow Performance Analytics and Platform Analytics modules.
  • Lead performance tuning initiatives across the ServiceNow platform, ensuring optimal response times and system reliability.
  • Design and develop KPIs, dashboards, and reports that provide actionable insights to business stakeholders.
  • Collaborate with platform architects, developers, and business analysts to define data models and analytics strategies.
  • Mentor and guide junior engineers and analytics developers on best practices and architectural decisions.
  • Drive innovation by integrating AI/ML capabilities into analytics workflows where applicable.
  • Ensure data integrity, security, and compliance across all analytics implementations.
  • Participate in platform upgrades, patching, and performance benchmarking.

Required Experience

  • 12+ years of software engineering experience, with 5+ years in ServiceNow ITSM, GRC, HRMS, platform development.
  • 3+ years of hands-on experience with Performance Analytics, Platform Analytics, or Operational Intelligence in ServiceNow.
  • Proven experience in JavaScript, GlideScript, and REST/SOAP APIs.
  • Strong understanding of ServiceNow architecture, including CMDB, Flow Designer, and IntegrationHub.
  • Experience with data modeling, ETL processes, and data visualization tools.
  • Familiarity with AI/ML integration in analytics workflows is a plus.
  • Experience working in Agile/Scrum environments.

Technical Skills

  • ServiceNow Performance Analytics, Platform Analytics, and Reporting
  • JavaScript, AngularJS, HTML/CSS
  • REST/SOAP Web Services
  • GlideRecord, GlideAggregate, GlideAjax
  • Data visualization and dashboarding
  • ServiceNow Studio and Application Scoping
  • CI/CD tools (Jenkins, Git, etc.)
  • Monitoring tools (e.g., Splunk, Dynatrace) for performance analysis

Soft Skills

  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management
  • Leadership and mentoring capabilities
  • Ability to work independently and in a team environment

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