Head of Customer Relationship Management

5 days ago


delhi, India HouseEazy Full time
We are hiring a Head of CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.
Roles & Responsibilities:
- Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
- Coordination with bankers, channel partners, internal team, and other departments
- Strategizing & Achieving the collection targets
- Monitor the grievances and escalations received from customers
- Ensure timely, accurate, and satisfactory solutions are provided by team members to each of these queries
- Maintain a high Net Promoter Score from customers
- Define and set work objectives for team members
- Review tasks completed by team members and conduct regular performance reviews
- Identify processes/procedures in own work area that need improvement
Requirements:
- A bachelor’s degree with a minimum of 10+ years of relevant customer management experience
- Experience in real estate will be preferred. Candidates from banking, and hospitality can be considered for this role
- Excellent communication, negotiation & team management skills
- Proficient in Microsoft apps/CRM Software
Interested candidate can share resume at
NOTE - we are looking candidates from Real Estate background only.

  • New Delhi, India Bridginggaps management solutions pvt ltd Full time

    **"HIRING FOR LARGEST ALLUMINIUM MANUFACTURING COMPANY"** We are recruiting for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships. As Customer Relationship Manager you will constantly identify opportunities to grow the customer base and build positive...


  • delhi, India WhiteSlips Job Management Consultants Full time

    Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.- Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and company policies and procedures.- Support new business development through promotion and...


  • Delhi, Delhi, India Bhanzu Full time

    Job Title:Customer Relationship Manager - USALocation:Bengaluru, IndiaShift Timing:Night Shift (US Hours)Job Type:Full-TimeJob Description:As a Relationship Manager, you will be the first point of contact for our US customers, handling inbound calls and tickets, conducting onboarding and feedback calls, and engaging in outbound activities. Your primary goal...

  • Area Manager

    14 hours ago


    Delhi, India Tata AIA Life Insurance Full time

    JOB DESCRIPTIONA Position OverviewPosition TitleArea Manager – CSC RelationshipDepartmentCSC - Partnership DistributionLevel/BandAssistant ManagerGrade304Role SummaryManages the team of 10-12 Relationship ManagersRelationship management with CSC State Head, District Managers (DMs), and Insurance SPOC of CSC in the state/region.Influence CSC State Head &...


  • Delhi, Delhi, India WhiteSlips Job Management Consultants Full time

    Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP. Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and company policies and procedures. Support new business development through promotion and...


  • Delhi, Delhi, India IMTS Enterprise Solutions Pvt. Ltd. Full time

    Job DescriptionSeeking a Customer Relationship Manager to maintain client relations, personalize solutions, collaborate with teams, identify upselling opportunities, monitor satisfaction, and stay informed about industry trends.Requirements - Graduate in any discipline- Good communication & Interpersonal skills- Experiencein handling customer...


  • Delhi, India Levante Holding Full time

    Job DescriptionDevelop and implement strategies to engage customers and enhance their loyalty.Manage customer feedback and address concerns promptly to ensure satisfaction.Build and maintain strong relationships with key customers, including regular communication and personalized service.Develop customer loyalty programs and initiatives to reward and retain...


  • New Delhi, India YES BANK Full time

    ROLE SUMMARYThe RM head in a bank typically holds a leadership role focused on managing and optimizing client relationships.KEY RESPONSIBILITIES/ ACCOUNTABILITIESStrategic/ Managerial ResponsibilitiesTeam Leadership:Leading a team of relationship managers, providing guidance, training, and support to ensure effective client managementClient Relationship...


  • delhi, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    **Job Description: Head of Private Wealth Group (PWG) / Zonal Head - Private Wealth Management****Location: ** Bangalore**Reporting to: ** CEO / Head PWG**Role Overview: **The Head of Private Wealth Group (PWG) / Zonal Head for Private Wealth Management will lead the strategic direction, growth, and operational excellence of private wealth management...


  • Delhi, India Kaapro Management Solutions Full time

    Opening: 1 Nos.- Job ID: 58311- Employment Type: Full Time- Reference: - Work Experience: 1.0 Year(s) To 4.0 Year(s)- CTC Salary: 0.00 LPA TO 3.60 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: FMCG/Foods/Beverage- Location: - Delhi Posted On: 18th Apr, 2023 **We have an opening for the position of **Customer Relationship...


  • delhi, India KNR Management Consultants Full time

    We are hiring for Head Projects(EPC) with one of our very large clients in Real Estate Industry based at Gurgaon. Please find below mentioned Job Description:Position: Head- EPCLocation: GurgaonIndustry: Real EstateAs EPC Head, incumbent will be part of senior leadership team of the organisations and will be responsible for leading a cross functional team...

  • Head of Marketing

    1 month ago


    Delhi, India Kyari (A Brand of Select) Full time

    About the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...


  • Delhi, Delhi, India KNR Management Consultants Full time

    We are hiring for Head Projects(EPC) with one of our very large clients in Real Estate Industry based at Gurgaon.Please find below mentioned Job Description:Position:Head- EPCLocation:GurgaonIndustry:Real EstateAs EPC Head, incumbent will be part of senior leadership team of the organisations and will be responsible for leading a cross functional team...

  • Production Head

    5 days ago


    Delhi NCR, India Connexions Management Consultants Full time

    Develop and execute production plans to meet customer demand and deliveryschedules. Optimize manufacturing processes to improve productivity, minimize waste, andreduce production costs. Lead and supervise production teams, including hiring, training, and performancemanagement. Ensure compliance with health and safety regulations and maintain a safe...

  • Production Head

    5 days ago


    Delhi NCR, India Connexions Management Consultants Full time

    Develop and execute production plans to meet customer demand and deliveryschedules. Optimize manufacturing processes to improve productivity, minimize waste, andreduce production costs. Lead and supervise production teams, including hiring, training, and performancemanagement. Ensure compliance with health and safety regulations and maintain a safe...

  • Head- Buyer

    5 days ago


    Delhi, India House of Anita Dongre Limited Full time

    As the Head Buyer, you will be responsible for overseeing and managing the purchasing activities of our company. You will lead a team of buyers, ensuring strategic sourcing, negotiation, and procurement of goods and services that align with our business goals and objectives.Key Responsibilities: Develop and implement sourcing strategies to meet cost,...

  • Relationship Manager

    2 weeks ago


    Delhi, Delhi, India Virtuous Advisors & Resources Private Ltd (Virtuous Resources) Full time

    Key Responsibilities: To enable growth in SCF Business by identifying potential clients through self-sourcing, target market technique and referral networks. Responsible for deal origination, structuring, sanction & disbursements of SCF products to large/medium corporate clients having a turnover of more than 500 crores. Understand the client's business...


  • New Delhi, India YES BANK Full time

    ROLE SUMMARYThe RM head in a bank typically holds a leadership role focused on managing and optimizing client relationships.KEY RESPONSIBILITIES/ ACCOUNTABILITIESStrategic/ Managerial ResponsibilitiesTeam Leadership:Leading a team of relationship managers, providing guidance, training, and support to ensure effective client managementClient Relationship...


  • New Delhi, India YES BANK Full time

    ROLE SUMMARYThe RM head in a bank typically holds a leadership role focused on managing and optimizing client relationships.KEY RESPONSIBILITIES/ ACCOUNTABILITIESStrategic/ Managerial ResponsibilitiesTeam Leadership:Leading a team of relationship managers, providing guidance, training, and support to ensure effective client managementClient Relationship...


  • new delhi, India YES BANK Full time

    ROLE SUMMARY The RM head in a bank typically holds a leadership role focused on managing and optimizing client relationships. KEY RESPONSIBILITIES/ ACCOUNTABILITIES Strategic/ Managerial Responsibilities Team Leadership: Leading a team of relationship managers, providing guidance, training, and support to ensure effective client management Client...