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Head of Customer Relationship Management
5 days ago
Roles & Responsibilities:
- Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
- Coordination with bankers, channel partners, internal team, and other departments
- Strategizing & Achieving the collection targets
- Monitor the grievances and escalations received from customers
- Ensure timely, accurate, and satisfactory solutions are provided by team members to each of these queries
- Maintain a high Net Promoter Score from customers
- Define and set work objectives for team members
- Review tasks completed by team members and conduct regular performance reviews
- Identify processes/procedures in own work area that need improvement
Requirements:
- A bachelor’s degree with a minimum of 10+ years of relevant customer management experience
- Experience in real estate will be preferred. Candidates from banking, and hospitality can be considered for this role
- Excellent communication, negotiation & team management skills
- Proficient in Microsoft apps/CRM Software
Interested candidate can share resume at
NOTE - we are looking candidates from Real Estate background only.
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