Team Lead

4 weeks ago

Bengaluru, India Unisys Full time
What success looks like in this role:
Role Purpose:
Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Fully qualified and experienced. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.
Key Responsibilities/Outcomes:
Manage team of 15 analysts.
Responsible for handling the service desk issues
People management and development.
Training/Mentoring: Formalizing the training plan on a monthly basis and documenting it.
Ensuring all SLA’s are met.
Publish monthly progress reports
Track and define common theme problems
Identify and implement corrective actions.
Managing day to day workload, prioritizing when necessary
Handle escalations and work towards minimizing them
Driving and managing periodic shift/project level initiatives
You will be successful in this role if you have:
Proficient in Hardware, Networking and Microsoft Office Skills.
Good knowledge of the ITSM tool
SLA Management
Proven ability to work with little supervision and identify issues requiring escalation
ITIL knowledge would be an advantage
Strong communication skills ,both spoken and written
Ability to handle the team, coach, guide and instill responsibility .
Customer Focused.
Self disciplined and flexibility.
Self starter/ self motivated
Time and Conflict management.
Ability to work with little supervision and identify issues requiring escalation.
Ability to learn processes and procedures applicable to the account.
Core Competencies:
• Accuracy/Attention to Detail
• Computer-Based Customer Support Tools
• Conflict Management
• Customer Service Management
• Customer Support Function
• Flexibility & Adaptability
• Follow-up
• General Computer Competencies
• Hardware Infrastructure
• Initiative
• ITIL (Information Technology Infrastructure Library)
• Oral Communications
• Problem Solving
• Service Request Management Process
• Technical Troubleshooting
• Think Like the Customer
• Tolerance for Stress
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India TalentXo Full time

    We are looking for a skilled Firmware Team Lead to be part of our team and lead a team of talented firmware engineers. As a Firmware Team Lead, you will need a solid background in firmware development, leadership qualities, and a drive for innovation and quality.About the Job and Company:We are a leading technology company dedicated to delivering...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India CareerNet Technologies Full time

    We are looking for a highly skilled **BI Development Lead** to join our team at a leading technology company!What You Need to Bring: Bachelor's/Master's degree in Computer Science/Information Technology with over 10 years of tech experience 3+ years leading and managing a software engineering team/Business Intelligence Delivery Teams Experience handling...

  • Team Lead

    2 weeks ago

    Bengaluru, India Imperva Full time

    (a a mission to help organizations protect their data and all paths to it. With an integrated approach combining edge, application security, and data security, customers around the world trust Imperva to protect their applications, data, and websites from cyberattacks. Imperva Threat Research and our global intelligence community keep Imperva ahead of the...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India HealthifyMe Full time

    We're looking to hire a Team Lead for Sales coaches team. It is an immediate hire and we would want the candidate to join us latest by the end of this month. Requirements and skills: -Proven work experience as a Team leader,should've handled atleast a 15 membered team. -Its vital to have sales experience(individual sales+delivering team targets) ...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Siemens Gamesa Full time

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Innova ESI Full time

    Role Description : This is a fulltime onsite role for a Team Lead ServiceNow Developer ITSM. The Team Lead will be responsible for overseeing the daytoday tasks of a team of ServiceNow developers, providing guidance and support, and ensuring the successful delivery of projects. The role will also involve collaborating with crossfunctional teams, analyzing...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Enverus Full time

    Description Why YOU want this position: Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Siemens Gamesa Full time

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed...

  • Team Lead

    1 month ago

    Bengaluru, Karnataka, India Siemens Gamesa Full time

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed...

  • Team Lead

    4 weeks ago

    Bengaluru, India Verint Full time

    Job DescriptionAt Verint, we believe customer engagement is the core of every global brand. Our mission is to helporganizations discover opportunities previously only scarcely imagined by connecting work, data, andexperiences enterprise wide. We hire innovators with the passion, creativity, and drive to answerconstantly shifting market challenges and deliver...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India idigilogic Full time

    Company OverviewiDigilogic is a dynamic and innovative Information Technology Company with a global presence providing state of the art solutions in the Insurance & Healthcare, technology, and Banking industry. Established in 2019, headquartered in Bangalore, with offices in UAE and KSA. Website: Job OverviewTeam Lead with Senior: 7 to 10 years of experience...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Kapture CX Full time

    Company Overview:Founded in 2014 in Bangalore, Kapture is a leading SaaS company specializing in a sophisticated customer support automation platform. Our solution caters to clients globally, particularly in retail, travel, BFSI, consumer durables, and energy sectors. Complementing our services, we offer a robust customer feedback management platform. With...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Verint Full time

    Title: Team Lead, Software EngineerReports To: Manager, Sr. Manager, or Director of Software EngineeringFLSA Status: ExemptJob Code:Business Unit: R&D At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and...

  • Team Lead

    2 months ago

    Bengaluru, India ATSPL - Karnataka Full time

    Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Team LeadTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business...

  • Team lead

    3 days ago

    Bengaluru, India ATSPL - Karnataka Full time

    We're seeking a Team lead for our Delivery station. In this role you will be responsible for shift operations at our DS and support the site lead in performance management and driving the operational plan.BASIC QUALIFICATIONS- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applicationsPREFERRED...

  • Team lead

    3 days ago

    Bengaluru, Karnataka, India Amazon Full time

    We're seeking a Team lead for our Delivery station. In this role you will be responsible for shift operations at our DS and support the site lead in performance management and driving the operational plan.BASIC QUALIFICATIONS Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applicationsPREFERRED...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Contentstack Full time

    What is Contentstack?Contentstack combines the best Content Management System (CMS) and Digital Experience Platform (DXP) technology.It enables enterprises to manage content across all digital channels and create inimitable digital experiences.The Contentstack platform was designed from the ground up for large-scale, complex, and mission-critical...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Verint Full time

    Title: Team Lead, Software EngineerReports To: Manager, Sr.Manager, or Director of Software EngineeringFLSA Status:ExemptJob Code:Business Unit: R&DAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Livspace Full time

    Job Description Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best in class PSEs who can achieve desired business goals month on month. You will bring in strong team management skills combined with a solid target oriented mindset. You will set up best practice processes,...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to applyRole:Team LeadExperience:2- 5 YearsLocation:Bangalore.About the Client:World's largest professional networking platform.Role Overview:We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operations team...