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Managing Director – Head of Global Service Centre, India

2 months ago

pune, India The Edge Partnership - The Edge in Asia Full time
We are exclusively hiring for the Managing Director of a developing GSC/GCC in India. This is a challenging role for an innovative GCC leader, well versed in managing GCCs undergoing exponential growth while managing a transformational agenda aligned with the broader global organisation. This role will be best suited to a leader who has grown a GCC to less than 3000 people in a short period of time, while demonstrating the ability to establish process improvements and cost efficiencies for the group as the site grows. This individual will play a crucial role in driving operational excellence across service delivery teams, while also building and managing the service delivery infrastructure to ensure high-quality service is aligned with client expectations.
Some of the key responsibilities will include:
Collaborating closely with global delivery and Operational Excellence leadership to develop and implement a robust service delivery model, ensuring optimization and standardization across all product and service lines.
Drive continuous quality and cost improvement efforts to enhance service delivery and customer experience.
Develop strategies to optimize the service delivery model, seeking opportunities for synergies and efficiencies across the various services delivered.
Partner with Regional and Country Managing Directors to ensure smooth migration of work and seamless handoff between in-market and global delivery teams.
Engage with clients to address service quality issues and lead the resolution of escalations in a timely manner.
Lead the Delivery Leadership team and promote a culture of continuous improvement and innovation, fostering high performance and collaboration across teams.
To be eligible for this role you will require:
Extensive experience in a similar service delivery leadership role
Demonstrated expertise in managing large, multi-jurisdictional service delivery operations and teams.
Strong knowledge of service delivery models and a proven track record of driving operational excellence and process improvement.
Excellent communication, stakeholder management, and customer engagement skills.
Strong business acumen and experience in managing P&L and budgeting for a high-volume service business.
Please email your cv directly in word format to
Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 7 business days, we regret to inform you that your application for this position was unsuccessful .