Process Trainer – Chat Support

2 weeks ago

Haldwani, India B2R Technologies Full time

We're Hiring: Process Trainer – Chat Support (US, UK & Australia)

Location:
Kausani (Uttarakhand) |
Full-time

We are looking for an
experienced Process Trainer
to prepare our rural BPO employees for
international chat support roles
across US, UK, and Australia.

What you'll do:

Train new hires on
process knowledge, tools, compliance
and chat etiquette.

Coach agents on
written English, grammar, tone, and cultural nuances
for US, UK, and AU customers.

Conduct
mock chats, simulations, and roleplays
to prepare agents for real-world scenarios.

Deliver
refresher sessions
based on QA feedback and support employees with
on-floor coaching
.

Collaborate with
Team Leaders, QAs, and Operations Managers
to drive performance outcomes.

What we're looking for:

Graduate with
2–3 years' experience
as a Process/Language Trainer in BPO/chat processes.

Strong written English and ability to teach
regional differences
(US, UK, AU).

Hands-on experience in
international chat support training
(mandatory).

Familiarity with
CRM tools
(Zendesk, Freshdesk, Salesforce) preferred.

A patient, engaging facilitator who can design training for
rural/semi-urban learners
.

If this is something which excites you, please hit
"Apply"

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