international Tech Voice Support_Shield Full-Time

4 weeks ago


Bengaluru, India HyreFox Consultants Full time
Roles and Responsibilities :•Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA, following internal process & keeping self-updated ••Work Shifts/ Hours: Rotational shift ( flexible to work in night shifts)Desired Candidate Profile :

•Ability to work well under pressure with high attention to detail•Excellent English communication•Ability to work in a team or as a single contributor•Adaptability / Flexibility on shifts, Ownership and initiative•Being Active & EnergeticPersonal attributes

•Excellent Customer service orientation•Resilience and flexibility ,Learning and knowledge enhancement•Drive and persistence , Interpersonal skills and teamworkTechnical Requirement: ( Key skills Required )

Operating System:

•File system and its features•Boot Options•Windows Tools, i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon•System Restore•Windows Services•UAC and its usage•Windows OS: Rights & Permissions•Windows RegistryNetwork:

•OSI Layers

•DHCP, DNS•Usage of Ports & secured and non-secured protocols•IP Addressing, Configuration•Different types networking devices i.e. Switches & Routers•Ping, Telnet, TraceRTInterview Process: (Mode of interview Face to face only )•HR Round•Communication round•Technical assessments•Operation RoundEducation: Graduates/Undergrads

Other Details

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