Bps/ Bpo International Voice Process Associate

1 month ago


Bengaluru, India Mouri Tech Full time

**TITLE**:Associate / Sr. Associate (International Voice process)

**Location**:Hyderabad,Bangalore,Chennai,Vizag

**Experience**: 1to 3+ Years Experience in international Voice customer services.

**Education & Shift Time**:Graduate Must: 15 years of regular education, flexible to rotational shifts -Open for US Night shifts, Flexible W/OFFS

**Responsibilities**:

- Answer incoming inquiries for past and current Canada/US clients.
- Identify the needs of the clients by thoroughly listening and probing to provide the best possible solution to their queries.
- Meet and exceed the different service-oriented Key Performance Indicators.
- Promotes the value of our company for repeat business.
- Be flexible to adapt to the changing needs of the business
- Comply with the company policies as outlined in the HR policy.
- Comply with customer service procedure that is aligned to the quality specifics.

Pay: ₹100,000.00 - ₹450,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Work Location: Hybrid remote in Bengaluru, Karnataka

**Speak with the employer**
+91 8179613938
Expected Start Date: 24/07/2023


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