Guest Relations Specialist
7 days ago
Flambeau Foodworks is a reputed F&B brand running a patisserie & cafe in the heart of Jubilee Hills, Hyderabad since 2019. It supplies breads and desserts to many other leading cafe and restaurant brands. The continental cafe serves over 200 guests daily and is spread over 10,000sq ft. The brand well known for their breakfast & food and cakes and is now planning to open 3 more locations across Hyderabad before targeting other cities.
Role Description
This is a full-time on-site role for a Guest Relations Specialist at Flambeau Foodworks in Hyderabad. The Guest Relations Specialist will be responsible for receiving and managing guests and their inquiries, addressing complaints, and ensuring a positive customer experience. They will also collaborate with internal teams to improve customer service processes and assist in organizing events and promotions.
Qualifications
- Excellent communication and interpersonal skills- Customer-oriented with a problem-solving attitude- Previous experience in customer service or hospitality roles- Ability to work well in a team and handle stressful situations- Proficiency in Microsoft Office applications- Attention to detail and organizational skills
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