BPO Process Trainer
2 weeks ago
Location - Yeshwantpur, Bengaluru
Salary - Upto 4.3LPA
Immediate Joiners Required
We are currently hiring for Process Trainers - BPO Domain
Job Requirement :
Job description
•Review Existing Training Materials and Identify need for updating the same. Should be able to create new
content as and when necessary
•Conduct and periodically review contents/initial training material of the initial training of New Hires
of the process.
•Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for
the job.
•Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve
training discrepancies.
•Evaluate clients training requirements and establish training goals/completion milestones
•Develop and implement client-specific training programs and material using input from Project
Managers, client training materials and Knowledge System contents.
•Coordinate training activities looping in TP and client stakeholders. Facilitate role-playing, test, certification, and
remediation.
•If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates;
•Provide assistance in developing cross-training materials and SOPS, as required;
•Preparation of Training Plans, and relevant Training reports and Dashboards.
Requirement :
Should have 1-4 years of experience as a process trainer in a BPO
Work Location: Yeshwantpur
Salary Offered - Upto 4.3 lakhs
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