Application Support Engineer

2 days ago

Bengaluru, India Infogain Full time

Roles & Responsibilities
Core Skills
Job Description

  • Application Support: Monitor, troubleshoot, and resolve issues related to .NET applications in production environments.
  • Issue Diagnosis: Identify root causes of performance issues, errors, or failures in .NET-based systems and provide timely resolutions.
  • Collaboration: Work with development teams to reproduce and debug issues and assist in deploying patches or new releases.
  • Incident Management: Respond promptly to incidents and service requests, ensuring timely resolution and customer satisfaction.

L4 (Level 4) Support

  • Primary role: Specialized, expert-level support. This level is typically composed of developers, engineers, or vendors who are responsible for solving the most complex or critical issues.
  • Examples of tasks: Resolving highly specialized or custom issues that cannot be fixed by L3, code-level debugging, or integration problems that require development knowledge. L4 may also handle issues that are related to system design, architecture, or performance bottlenecks.
  • Skillset: Highly advanced technical expertise, often in development, architecture, or specific vendor products. L4 support may also collaborate with software vendors or developers to resolve issues

Experience

  • 8-11 Years

Skills

  • Primary Skill: Application Support Engineer
  • Sub Skill(s): Application Support Engineer
  • Additional Skill(s): ReactJS, .NET Core, GIT / GITHUB, MongoDB DBA, Application Engineer, Application Support Engineer

About The Company
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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