Customer Service Representative

2 weeks ago

Ahmedabad, India Santacruz Telemarketing Pvt. Ltd. Full time
Company Name: Santacruz Telemarketing Pvt. Ltd.
Position Title: Voice Process Associate
Experience: 2 to 4 years
Shift Timing: Night Shift (US Shift Hours)
Location: Ahmedabad
Job Summary:
We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
Key Responsibilities:
Handle inbound and outbound customer calls from US clients.
Resolve queries related to products, services, billing, or technical issues.
Maintain accurate records of customer interactions and follow-up actions.
Ensure high levels of customer satisfaction through prompt and efficient service.
Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
Graduate in any stream.
2–4 years of experience in US voice process/customer support.
Excellent verbal communication skills in English (mandatory).
Familiarity with CRM tools and call center software.
Ability to work night shifts and meet performance metrics.
Preferred Attributes:
US accent experience supporting North American clients.
Problem-solving attitude with the ability to think on your feet.
Benefits:
Competitive salary and performance incentives
Career advancement opportunities
One-Year retention bonus
Allowances

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