Senior Sap Project Manager

11 hours ago

Lucknow, India HCLTech Full time
Experience- 10+ Yrs Location- Lucknow
Responsibilities
Plan and execute transition & operations of customers into the AMS service
Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing
Lead the involved delivery units and make the sure transition is done in budget, time and quality
Constant improvement of the SAP AMS transition management methodology and set the global standards
Development & Implementation of quality plans for AMS customers and delivery partners
Solution design for complex AMS proposals
Escalation Management - De-escalate critical customer situations
SDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for an utility customer
Support pipeline generation, qualification, opportunity management and Deal closure
Be a coach to other team members
Overall responsible for end-to-end management of projects / Services in the span of control.
QUALIFICATIONS / SKILLS AND COMPETENCIES
10+ years of experience in Managing Projects/Programs
Strong Project Management skills ( ITIL v3 certified / Experience in SAP consulting / Managing SAP projects preferred )
Strongly focused on quality, customer success and driven by results
Relevant experience in the delivery of Outsourcing, AMS and Hosting engagements
Working in virtual teams and global environments
Customer-centric acting
Excellent relationship management
Excellent presentation, communication, and moderator skills
Analytical thinking and decision making ability
Strong leadership, facilitation, negotiation, mentoring and personnel management skills
Good understanding of SAP’s strategy, products, services and organizational structure

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