Senior Sap Project Manager

1 month ago

Lucknow, India HCLTech Full time
Experience- 10+ Yrs

Location- Lucknow

Responsibilities

- Plan and execute transition & operations of customers into the AMS service- Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing- Lead the involved delivery units and make the sure transition is done in budget, time and quality- Constant improvement of the SAP AMS transition management methodology and set the global standards- Development & Implementation of quality plans for AMS customers and delivery partners- Solution design for complex AMS proposals- Escalation Management - De-escalate critical customer situations- SDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for an utility customer- Support pipeline generation, qualification, opportunity management and Deal closure- Be a coach to other team members- Overall responsible for end-to-end management of projects / Services in the span of control.

QUALIFICATIONS / SKILLS AND COMPETENCIES

- 10+ years of experience in Managing Projects/Programs- Strong Project Management skills ( ITIL v3 certified / Experience in SAP consulting / Managing SAP projects preferred )- Strongly focused on quality, customer success and driven by results- Relevant experience in the delivery of Outsourcing, AMS and Hosting engagements- Working in virtual teams and global environments- Customer-centric acting- Excellent relationship management- Excellent presentation, communication, and moderator skills- Analytical thinking and decision making ability- Strong leadership, facilitation, negotiation, mentoring and personnel management skills- Good understanding of SAP’s strategy, products, services and organizational structure

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