Senior Sap Project Manager

1 week ago


Lucknow, India HCLTech Full time
Experience- 10+ YrsLocation- Lucknow

Responsibilities

Plan and execute transition & operations of customers into the AMS serviceDrive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicingLead the involved delivery units and make the sure transition is done in budget, time and qualityConstant improvement of the SAP AMS transition management methodology and set the global standardsDevelopment & Implementation of quality plans for AMS customers and delivery partnersSolution design for complex AMS proposalsEscalation Management - De-escalate critical customer situationsSDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for an utility customerSupport pipeline generation, qualification, opportunity management and Deal closureBe a coach to other team membersOverall responsible for end-to-end management of projects / Services in the span of control.

QUALIFICATIONS / SKILLS AND COMPETENCIES

10+ years of experience in Managing Projects/ProgramsStrong Project Management skills ( ITIL v3 certified / Experience in SAP consulting / Managing SAP projects preferred )Strongly focused on quality, customer success and driven by resultsRelevant experience in the delivery of Outsourcing, AMS and Hosting engagementsWorking in virtual teams and global environmentsCustomer-centric actingExcellent relationship managementExcellent presentation, communication, and moderator skillsAnalytical thinking and decision making abilityStrong leadership, facilitation, negotiation, mentoring and personnel management skillsGood understanding of SAP’s strategy, products, services and organizational structure



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