Junior Data

1 week ago

Ahmedabad, India Script Assist Full time
Job Title: Junior Data & Client Support Specialist

Location: Ahmedabad, India

Experience Level: Entry-Level / Fresh Graduates

Language Skills: Fluent English required

Salary: Competitive

About Script Assist

Script Assist UK is at the forefront of healthcare innovation, providing a digital platform that revolutionises medical prescription management. We are rapidly expanding our client success and data team in Ahmedabad, and we’re looking for talented graduates ready to blend data expertise with excellent communication skills. If you’re excited to develop as a product expert in a client-focused, data-driven environment, this role is for you.

Role Overview

As a Junior Data & Client Support Specialist, you will become a critical part of our customer success team, handling both data-centric tasks and client communication. From onboarding new clients with legacy data to running product demos and providing ongoing support, you’ll gain hands-on experience across all aspects of client engagement. This role is ideal for a recent graduate with a balance of analytical skills and a natural talent for clear, impactful communication in English.

Key Responsibilities

- Data-Driven Onboarding: Facilitate the onboarding process by assisting clients in integrating legacy data into the platform, ensuring a smooth transition and full data accuracy.- Platform Demos & Client Training: Develop a deep understanding of the Script Assist platform, eventually leading client demos and assisting with training sessions to ensure clients maximise their use of our product.- Support Ticket Management: Address B2B client support tickets with a focus on clear, professional communication, troubleshooting technical issues and providing timely solutions.- Report Generation & Insights: Run and interpret client-specific reports, using data to identify usage trends and opportunities for clients to enhance their experience.- Client Communication: Communicate complex data insights and technical processes in clear, concise English, ensuring that clients feel informed and supported.- Cross-Functional Collaboration: Work with product and technical teams to resolve client issues and provide feedback for ongoing product improvements.

About You

You are both data-savvy and a strong communicator, with a keen interest in using data to support client success. You’re flexible, motivated to learn, and eager to make a tangible impact on our clients’ experience with the platform.

What You’ll Need

- Educational Background: Bachelor’s in Data Science, Communications, Business, or a related field.- Data Skills: Basic knowledge of tools like SQL, Excel, or Python to support data integration and report generation.- Fluent English Communication: Exceptional English proficiency with the ability to translate data insights into accessible, client-friendly language.- Client Engagement: A customer-focused approach with a talent for building rapport and guiding clients through technical processes.- Problem-Solving Skills: Strong analytical skills, with a proactive approach to identifying solutions and supporting client needs.- Adaptability: Enthusiastic about working in a dynamic, start-up-like environment and comfortable taking on varied responsibilities.

Why Join Script Assist?

- Career Growth: Develop foundational skills in both data analysis and client success, with opportunities for specialisation as you grow.- Client Impact: Play a key role in enhancing client satisfaction and improving healthcare delivery.- Supportive Culture: Work with a team dedicated to innovation, collaboration, and continuous learning.- Training & Development: Receive hands-on training across client success and data functions, building a well-rounded skill set for the future.

Ready to make a difference with your data skills and communication talents? Apply today to join Script Assist UK as a Graduate Trainee in Data & Client Solutions

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