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Head of Customer Success
1 month ago
Our mission is to empower businesses by automating and streamlining their customer interactions. At Tars, we value each individual's contribution, celebrating diversity and a collaborative spirit that drives us to excel and win together. Join us if you’re ready to take on challenges, help shape the future of AI chatbots, and be a key player in Tars’ journey.
Our Values
- Customer-First: We genuinely care and prioritize our clients’ success.- Efficiency-Driven: We streamline and automate to focus on meaningful work.- Fun & Growth-Oriented: We maintain a fun, collaborative environment.- Accountability: We take ownership and pride in our work.- Excellence: We aim to be experts in what we do.- Success Through Collaboration: We achieve success together.
About You
- You are passionate about all aspects of technology and how things work internally.- You have an insatiable hunger and excitement to learn, experiment, and develop innovative solutions every day- You are a people person and love talking to customers about their business.- You are analytical and process-oriented, and you look to automate mundane tasks in your life.- You are from a technical background and are okay with occasionally getting your hands dirty.
About the Role
We are seeking a Head of Customer Success who will shape and drive the customer success strategy for Tars’ AI Chatbot solutions, ensuring a seamless and exceptional experience for our customers. This role requires a thought leader, a consensus builder, and a skilled manager who can align people and processes toward success and a smart technical leader who can understand the nuances of the latest AI technology, what’s possible now, and what’s coming in the future.
Key Responsibilities
- Hire, onboard, coach, and mentor the customer success team to ensure client satisfaction.- Work closely with the implementation team to make sure implementation to success handovers happen in a smooth fashion- Develop and implement strategies to maximize customer retention and reduce churn- Closely work with the CSMs to help them communicate product value to the customers through enterprise business reviews- Lead strategic account management for high-value customers- Provide technical guidance and support to customers, answering questions and troubleshooting issues that arise- Collaborate with the product team to provide feedback and insights that can inform future product development.- Identify upsell and cross-sell opportunities
Skills and Qualifications
- 8+ years of experience in Customer Success, 4+ years in a CS leadership position- Strong technical background with the ability to understand and discuss our conversational AI platform and related technologies- Collaborative team player with track record of partnering with sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention- Data-driven decision maker with a strong focus on execution and accountability- Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done- Excellent communication and interpersonal skills, with the ability to effectively liaise with both technical and non-technical stakeholders- Experience working with cross-functional teams and a collaborative, solution-oriented mindset
Why Choose Tars?
Tars offers more than just a job – it’s a place to learn, grow, and achieve your career aspirations.
- Growth Opportunities: From skill-building programs to career advancement, we invest in your success.- Collaborative Culture: We believe in working together to achieve goals in an inclusive environment.- Leading Training Programs: Access development initiatives to stay ahead in your field.- Comprehensive Benefits: Enjoy competitive pay, health insurance, retirement plans, and more.
Location and Timings
- Location: Bangalore (Remote)- Shift Timings: Mixed Shift (02:30 PM IST to 11:30 PM IST)- For more information about Tars, visit
