
Support Engineer- Azure, Cloud
3 hours ago
As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure, you will play a crucial role in ensuring the smooth operation and support of various IT systems. This role encompasses a wide range of responsibilities, from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure. The ideal candidate should possess in-depth knowledge of Microsoft technologies, networking, and security protocols, along with experience in client interaction and data center operations.
Position : Support Engineer- Azure, Cloud & Infrastructure
Industry Type: IT Services & Consulting
Employment Type: Full Time
Role Category: Technical Support
Job Location: Jammu (On-Site)
Education: UG: B. Tech/B.E. in E&C, CS, IT
Requirements
- Microsoft Azure Cloud:
- Manage and troubleshoot Microsoft Azure Cloud services.
- Manage and monitor Azure cloud environments, ensuring optimal performance and security
- Deploy and configure virtual machines, storage, and networking components in Azure.
- Implement and optimize Azure resources for scalability and efficiency.
- Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
- Infrastructure Management:
- Administer Windows servers, Domain Controllers, and Active Directory.
- Handle Microsoft Exchange 2016 for email services and support.
- Configure and manage inTune for device management.
- Oversee/configure Ubiquiti WiFi access points and VLAN configurations.
- Networking and Security:
- Maintain and troubleshoot TCP/IP, DNS, and general network-related issues.
- Basic understanding of Cisco routers/switches and VoIP.
- Basic understanding of Firewalls/Gateways.
- Implement and manage Cisco VPN solutions.
- Manage shared drive via NTFS permissions
- Monitoring and Reporting:
- Utilize PRTG for network monitoring and proactive issue resolution.
- Monitor and manage shared drives, ensuring optimal performance.
- Desktop Support:
- Provide desktop support for end-users, resolving hardware and software issues.
- Configure and troubleshoot desktops, laptops, mobile devices.
Client Interaction:
- Offer telephone support to end-users, addressing queries and issues.
- Foster a client-focused approach to understand and meet user needs.
Data Centre Operations:
- Experience in working in data centres, ensuring hardware reliability and uptime.
Qualifications:
- Certifications in Microsoft Azure, Office 365, and Cisco technologies are a plus.
- Strong knowledge of Azure services, including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security.
- Excellent troubleshooting and problem-solving skills.
- Proven experience in technical support or a related role, with a focus on Azure cloud services.
- Strong problem-solving skills and ability to work well under pressure.
- Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
Soft Skills:
- Excellent communication skills for effective client interaction.
- Ability to work collaboratively in a team and adapt to evolving technologies.
- Proactive and self-motivated, with a keen attention to detail.
Certifications:
- Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent.
- Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus.
This Support Engineer role offers a dynamic work environment, where your expertise will contribute to the success of our IT infrastructure and enhance the overall user experience.
Reference ID: IT Support Engineer - Microsoft Azure Cloud and Infrastructure
Job Type: Full-time
Benefits
· Annual Bonus
· Provident Fund
· Performance bonuses
· Employee's State Insurance Corporation
· Medical Insurance
· Night Allowances
· Pick and Drop facilities (Only for Female Staff)
· Day outs for Staff
· Team Lunches
· Maternity/Paternity leaves
· Retirement Benefits
· National and International tour packages after successful completion of service as per company policies
· Paid Time Off
· Flexible work schedules and workplace perks like on-site snacks
· Flexible working
· Salary reviews are subject to annual performance/annual appraisal reviews
Requirements
• Provide in-life technical support for a variety of customer voice solutions, including but not limited to: o Mitel MiVoice Business and associated Mitel applications o Microsoft Teams (Direct Routing) and AnywhereNow o AudioCodes Mediant SBCs and SIP Trunking via the client’s Core Voice Network o 3CX (on-premise and cloud-based) • Identify recurring technical trends and implement changes to enhance customer satisfaction • Work within defined SLA parameters to resolve incidents and requests, effectively managing a diverse workload • Liaise with third-party vendors and escalate issues when necessary • Contribute to continuous improvement initiatives, including the automation of manual processes • Provide technical mentorship and support to junior engineers within the UC team
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