Support Engineer- Azure, Cloud

Job Description

As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure, you will play a crucial role in ensuring the smooth operation and support of various IT systems. This role encompasses a wide range of responsibilities, from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure. The ideal candidate should possess in-depth knowledge of Microsoft technologies, networking, and security protocols, along with experience in client interaction and data center operations.

 

Position : Support Engineer- Azure, Cloud & Infrastructure

Industry Type: IT Services & Consulting

Employment Type: Full Time

Role Category: Technical Support

Job Location: Jammu (On-Site)

Education: UG: B. Tech/B.E. in E&C, CS, IT

Requirements

• Microsoft Azure Cloud:
  
• Manage and troubleshoot Microsoft Azure Cloud services.
  
• Manage and monitor Azure cloud environments, ensuring optimal performance and security
  
• Deploy and configure virtual machines, storage, and networking components in Azure.
  
• Implement and optimize Azure resources for scalability and efficiency.
  
• Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
  

 

• Infrastructure Management:
  
• Administer Windows servers, Domain Controllers, and Active Directory.
  
• Handle Microsoft Exchange 2016 for email services and support.
  
• Configure and manage inTune for device management.
  
• Oversee/configure Ubiquiti WiFi access points and VLAN configurations.
  

 

• Networking and Security:
  
• Maintain and troubleshoot TCP/IP, DNS, and general network-related issues.
  
• Basic understanding of Cisco routers/switches and VoIP.
  
• Basic understanding of Firewalls/Gateways.
  
• Implement and manage Cisco VPN solutions.
  
• Manage shared drive via NTFS permissions
  

 

• Monitoring and Reporting:
  
• Utilize PRTG for network monitoring and proactive issue resolution.
  
• Monitor and manage shared drives, ensuring optimal performance.
  

 

• Desktop Support:
  
• Provide desktop support for end-users, resolving hardware and software issues.
  
• Configure and troubleshoot desktops, laptops, mobile devices.
  

 

Client Interaction:

• Offer telephone support to end-users, addressing queries and issues.
  
• Foster a client-focused approach to understand and meet user needs.
  

 

Data Centre Operations:

• Experience in working in data centres, ensuring hardware reliability and uptime.
  

Qualifications:

• Certifications in Microsoft Azure, Office 365, and Cisco technologies are a plus.
  
• Strong knowledge of Azure services, including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security.
  
• Excellent troubleshooting and problem-solving skills.
  
• Proven experience in technical support or a related role, with a focus on Azure cloud services.
  
• Strong problem-solving skills and ability to work well under pressure.
  
• Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  

 

Soft Skills:

• Excellent communication skills for effective client interaction.
  
• Ability to work collaboratively in a team and adapt to evolving technologies.
  
• Proactive and self-motivated, with a keen attention to detail.
  

 

Certifications:

• Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent.
  
• Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus.
  

 

This Support Engineer role offers a dynamic work environment, where your expertise will contribute to the success of our IT infrastructure and enhance the overall user experience.

 

Reference ID: IT Support Engineer - Microsoft Azure Cloud and Infrastructure

Job Type: Full-time

Benefits

·         Annual Bonus

·         Provident Fund

·         Performance bonuses

·         Employee's State Insurance Corporation

·         Medical Insurance

·         Night Allowances

·         Pick and Drop facilities (Only for Female Staff)

·         Day outs for Staff

·         Team Lunches

·         Maternity/Paternity leaves

·         Retirement Benefits

·         National and International tour packages after successful completion of service as per company policies

·         Paid Time Off

·         Flexible work schedules and workplace perks like on-site snacks

·         Flexible working

·         Salary reviews are subject to annual performance/annual appraisal reviews 

Requirements
• Provide in-life technical support for a variety of customer voice solutions, including but not limited to: o Mitel MiVoice Business and associated Mitel applications o Microsoft Teams (Direct Routing) and AnywhereNow o AudioCodes Mediant SBCs and SIP Trunking via the client’s Core Voice Network o 3CX (on-premise and cloud-based) • Identify recurring technical trends and implement changes to enhance customer satisfaction • Work within defined SLA parameters to resolve incidents and requests, effectively managing a diverse workload • Liaise with third-party vendors and escalate issues when necessary • Contribute to continuous improvement initiatives, including the automation of manual processes • Provide technical mentorship and support to junior engineers within the UC team

---