Hcltech mega walk-in drive || telecom service manager
5 days ago
???? HCLTech Mega Walk-In Drive – Telecom Service Manager (CSM/SPM/GST) | 6+ Yrs Exp | Bangalore ???????? Interview Location:HCL Technologies Ltd, 8th Floor, Unit-B, Aviator Building, ITPL SEZ, Whitefield Road, Bengaluru, Karnataka – ???? Interview Date: Saturday, 23rd Aug 2025 Interview Time: 10:00 AM – 3:00 PM???? Work Location: Bangalore???? ???? HR SPOC: Yanosh / Samrin???? Experience Required: 6+ Years (only eligible)Carry a copy of your updated resume.Bring a valid government ID proof (Aadhaar/PAN/Driving License).Arrive at the venue between 10:00 AM to 3:30 PM for registration.Immediate joiners are preferred (0-30 Days Notice Period)Job Description:Job Role: Service Manager – CSM/SPM/GSTExperience: 6+ YearsLocation: BangaloreShift: US ShiftThe Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as:Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure 's services and performance are aligned with the Customer's business plansCoordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.Responsibilities include:Business Relationship and Governance Management:Relationship ManagementMaintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs.Operational / Performance ManagementManage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.Review Key Performance Indicators (KPIs) and provide action plans, when necessary.In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.Identify ongoing benefits, opportunities, and innovation for continual service improvement.Achieve KPI Improvements of:100% Attainment of Tier 1 KPIs10% NPS Improvement30% Credit ReductionSkills:6+ years of related Telecom/Networking service management experienceStrong organizational, presentation, and problem-solving skillsDemonstrated experience with verbal and written communicationBusiness and Financial acumenAbility to communicate with multiple levels of leadershipDemonstrated skills in Microsoft Office product suite, including Power Point, Excel & WordQualifications:Any graduate qualificationsAny Postgraduate qualificationsTelecom or Networking Domain experience mandatoryFluency in Microsoft Office suite (Outlook, Excel, Word, Power Point, etc.)ITIL Certificate Preferred.
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Mega Walk-in Drive || Telecom Service Manager
3 weeks ago
Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-In Drive – Telecom Service Manager (CSM/SPM/GST) | 6+ Yrs Exp | BangaloreInterview Location:HCL Technologies Ltd, 8th Floor, Unit-B, Aviator Building, ITPL SEZ, Whitefield Road, Bengaluru, Karnataka – Interview Date: Saturday, 23rd Aug 2025 Interview Time: 10:00 AM – 3:00 PMWork Location: BangaloreHR SPOC: Yanosh /...
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Mega Walk-in Drive || Telecom Service Manager
2 weeks ago
Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-In Drive – Telecom Service Manager (CSM/SPM/GST) | 6+ Yrs Exp | Bangalore Interview Location: HCL Technologies Ltd, 8th Floor, Unit-B, Aviator Building, ITPL SEZ, Whitefield Road, Bengaluru, Karnataka – Interview Date: Saturday, 23rd Aug 2025 Interview Time: 10:00 AM – 3:00 PM Work Location: Bangalore HR SPOC: Yanosh /...
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Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-in || Telecom Order Management || Sat, 23-Aug-25 Interview Location HCL Technologies Limited 8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka Experience : 6+ Years only eligible Interview Timing : 10:00 AM- 2:00 PM Interview Date : Sat, 23-Aug-25 Work Location - Bangalore HR Spoc: Yanosh / Samrin Who...
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Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-in || Telecom Order Management || Sat, 23-Aug-25Interview LocationHCL Technologies Limited8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066Experience: 6+ Years only eligibleInterview Timing: 10:00 AM- 2:00 PMInterview Date: Sat, 23-Aug-25Work Location - BangaloreHR Spoc: Yanosh / SamrinWho we are: We...
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Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-in || Telecom Order Management || Sat, 23-Aug-25Interview LocationHCL Technologies Limited8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066Experience: 6+ Years only eligibleInterview Timing: 10:00 AM- 2:00 PMInterview Date: Sat, 23-Aug-25Work Location - BangaloreHR Spoc: Yanosh / SamrinWho we are: We...
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Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-In Drive – Telecom Service Manager (CSM/SPM/GST) | 6+ Yrs Exp | Bangalore Interview Location:HCL Technologies Ltd, 8th Floor, Unit-B, Aviator Building, ITPL SEZ, Whitefield Road, Bengaluru, Karnataka – 560066 Interview Date: Saturday, 23rd Aug 2025 Interview Time: 10:00 AM – 3:00 PM Work Location: Bangalore HR SPOC: Yanosh / Samrin...
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Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-In Drive – Telecom Service Manager (CSM/SPM/GST) | 6+ Yrs Exp | Bangalore Interview Location:HCL Technologies Ltd, 8th Floor, Unit-B, Aviator Building, ITPL SEZ, Whitefield Road, Bengaluru, Karnataka – 560066 Interview Date: Saturday, 23rd Aug 2025 Interview Time: 10:00 AM – 3:00 PM Work Location: Bangalore HR SPOC: Yanosh / Samrin...
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Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-In Drive – Telecom Service Manager (CSM/SPM/GST) | 6+ Yrs Exp | Bangalore Interview Location:HCL Technologies Ltd, 8th Floor, Unit-B, Aviator Building, ITPL SEZ, Whitefield Road, Bengaluru, Karnataka – 560066 Interview Date: Saturday, 23rd Aug 2025 Interview Time: 10:00 AM – 3:00 PM Work Location: Bangalore HR SPOC: Yanosh / Samrin...
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Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-in || Telecom Order Management || Sat, 23-Aug-25Interview LocationHCL Technologies Limited8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066Experience: 6+ Years only eligibleInterview Timing: 10:00 AM- 2:00 PMInterview Date: Sat, 23-Aug-25Work Location - BangaloreHR Spoc: Yanosh / SamrinWho we are: We...
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Bengaluru, Karnataka, India HCLTech Full timeHCLTech Mega Walk-In Drive – Telecom Service Manager (CSM/SPM/GST) | 6+ Yrs Exp | Bangalore Interview Location:HCL Technologies Ltd, 8th Floor, Unit-B, Aviator Building, ITPL SEZ, Whitefield Road, Bengaluru, Karnataka – 560066 Interview Date: Saturday, 23rd Aug 2025 Interview Time: 10:00 AM – 3:00 PM Work Location: Bangalore HR SPOC: Yanosh / Samrin...
