
IT and Network Engineer
3 weeks ago
Key Responsibilities:
IT & Technical Operations: -
• Coordinate with vendors for hardware repairs, AMC services, and procurement.
• Manage and coordinate with service providers for Inbound/Outbound calling solutions, including PRI lines, IP PBX, and VoIP systems.
• Oversee basic network setups like routers, switches, and firewalls.
• Ensure high availability of systems used by call Center agents, , including issue resolution in real time.
Qualification and Personal Profile:
• B. Tech/M. Tech in Computer Science/Computer Engineering or equivalent.
• 3-4 years of total experience in IT with a good knowledge in managing SSO applications, Networking, complete SDLC, support, Vendor Management.
Other Skill and Ability Requirements:
• Proficiency in managing Windows/Mac systems, software installations, and troubleshooting.
• Working knowledge of network infrastructure (LAN/WAN, routers, switches, IP telephony, PRI).
• Experience in software license management and IT asset lifecycle.
• Basic understanding of call Center technologies and tools Proper Utilization of Organization resources.
• Safe and Healthy Workplace.
• Strong coordination and interpersonal skills to deal with multiple stakeholders.
• Proactive communication with vendors, sales, marketing, and finance departments.
• High accountability and ownership of responsibilities.
• Time and task management under dynamic work environments.
• Good documentation and reporting habits.
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