IT and Network Engineer

2 days ago

Hyderabad, Telangana, India Birla Institute of Technology and Science, Pilani Full time

Key Responsibilities:

IT & Technical Operations: -


• Coordinate with vendors for hardware repairs, AMC services, and procurement.


• Manage and coordinate with service providers for Inbound/Outbound calling solutions, including PRI lines, IP PBX, and VoIP systems.


• Oversee basic network setups like routers, switches, and firewalls.


• Ensure high availability of systems used by call Center agents, , including issue resolution in real time.

Qualification and Personal Profile:


• B. Tech/M. Tech in Computer Science/Computer Engineering or equivalent.


• 3-4 years of total experience in IT with a good knowledge in managing SSO applications, Networking, complete SDLC, support, Vendor Management.

Other Skill and Ability Requirements:


• Proficiency in managing Windows/Mac systems, software installations, and troubleshooting.


• Working knowledge of network infrastructure (LAN/WAN, routers, switches, IP telephony, PRI).


• Experience in software license management and IT asset lifecycle.


• Basic understanding of call Center technologies and tools Proper Utilization of Organization resources.


• Safe and Healthy Workplace.


• Strong coordination and interpersonal skills to deal with multiple stakeholders.


• Proactive communication with vendors, sales, marketing, and finance departments.


• High accountability and ownership of responsibilities.


• Time and task management under dynamic work environments.


• Good documentation and reporting habits.

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