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Production Support
3 weeks ago
Location: Bangalore/ Pune
Immediate Joiner
POSITION 20
Please keep the below points in mind while sourcing.
- Work location Bangalore
- Completely work from office
- 24x7 shifts
- Rotational offs
- Experience (3 -6 years)
- No Hybrid working
Skills:
The Technical Support Engineer delivers an exceptional customer experience by:
Using knowledge of SQL and Java to troubleshoot and resolve issues
Focusing on customer service, including frequent, high quality communication
Hands on experience in production support
Good to have SAP Ariba
The primary function of the Technical Support Engineer is to use technical and product expertise to support customers experiencing complex issues on the client side.
Provide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolution
Provide on-call support during evenings and weekends as required by a rotational schedule
Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
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