Team Leader-3

3 weeks ago

Gurugram, India Taskus Full time

Roles and Responsibility

  • Develop and implement effective strategies to drive business growth and improve customer satisfaction.
  • Lead and manage a team of professionals, providing guidance and support to ensure success.
  • Analyze market trends and competitor activity to identify opportunities for improvement.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Monitor and control expenses to ensure cost-effectiveness and profitability.
  • Foster a culture of continuous learning and development within the team.

Job Requirements

  • Proven experience as a Team Leader or similar role in the BPO industry.
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, enabling strong relationships with customers and stakeholders.
  • Ability to analyze complex data and make informed decisions to drive business growth.
  • Strong problem-solving and conflict resolution skills, with the ability to adapt to changing circumstances.
  • Experience with budgeting and expense management, focusing on cost-effectiveness and profitability.

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