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Senior Manager/Account Delivery Head-Trust

2 months ago

Bangalore City, India Wipro Full time
Roles & Responsibilities:-

Building and maintaining profitable relationships with key customers.-

Overseeing the relationship with customers handled by your team.-

Resolving customer complaints quickly and efficiently.-

Keeping customers updated on the latest products/offerings in order to increase sales.-

Meeting with managers in the organization to plan strategically.-

Expanding the customer base by upselling and cross-selling.-

Understanding key customer individual needs and addressing these.-

Knowing your competition and strategizing accordingly.-

Develops and nurtures senior mgmt. or executive- level relationships with the customer.-

Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.-

Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.-

Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.-

Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.-

Ability to effectively and proactively manage risk for high to very high risk projects.-

Contributes to strategic account plan.-

Develops solutions and participates in presales & change order negotiations representing & approving delivery capability & cost solution.-

Identifies incremental revenue opportunities and supports pursuit activities.-

Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.-

Contributes to organization strategic business plan to drive the company's goals and initiatives.-

Identifies cross business unit optimization opportunities and drives improvement effort.-

Develops and drives knowledge management strategies to drive organizational maturity.