Citrix - L3

4 weeks ago

Noida, Uttar Pradesh, India Live Connections Full time

Exp: 7yrs to 15yrs

Roles & Responsibilities:

  • Provide L3 level support for Citrix environments including Citrix Virtual Apps & Desktops (XenApp/XenDesktop), Citrix Cloud, and Citrix ADC (Netscaler).
  • Perform advanced troubleshooting, root cause analysis, and resolve escalated incidents.
  • Manage and optimize Citrix infrastructure, including provisioning services (PVS), machine creation services (MCS), StoreFront, Workspace Environment Management (WEM), and Citrix Director.
  • Implement and maintain high availability, disaster recovery, and load balancing for Citrix environments.
  • Patch, upgrade, and maintain Citrix components ensuring minimal downtime.
  • Monitor performance, capacity, and availability of the Citrix infrastructure, recommending improvements where required.
  • Work closely with cross-functional teams (Windows, Network, Security, Storage) to resolve issues and deliver seamless end-user experiences.
  • Automate routine tasks using PowerShell or scripting.
  • Prepare technical documentation, SOPs, and provide mentorship to L1/L2 teams.

Required Skills:

  • Strong hands-on experience with Citrix Virtual Apps & Desktops (XenApp/XenDesktop).
  • Expertise in Citrix ADC (Netscaler), Citrix StoreFront, Director, WEM, PVS, MCS.
  • Solid knowledge of Windows Server OS, Active Directory, Group Policy, and user profile management.
  • Experience with Citrix Cloud and Azure Virtual Desktop (AVD) is an added advantage.
  • Strong troubleshooting and performance optimization skills.
  • Good understanding of networking concepts (TCP/IP, DNS, Load Balancing, VPN).
  • Experience in PowerShell scripting for automation.
  • Excellent communication and documentation skills.

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