
Citrix - L3
1 day ago
Exp: 7yrs to 15yrs
Roles & Responsibilities:
- Provide L3 level support for Citrix environments including Citrix Virtual Apps & Desktops (XenApp/XenDesktop), Citrix Cloud, and Citrix ADC (Netscaler).
- Perform advanced troubleshooting, root cause analysis, and resolve escalated incidents.
- Manage and optimize Citrix infrastructure, including provisioning services (PVS), machine creation services (MCS), StoreFront, Workspace Environment Management (WEM), and Citrix Director.
- Implement and maintain high availability, disaster recovery, and load balancing for Citrix environments.
- Patch, upgrade, and maintain Citrix components ensuring minimal downtime.
- Monitor performance, capacity, and availability of the Citrix infrastructure, recommending improvements where required.
- Work closely with cross-functional teams (Windows, Network, Security, Storage) to resolve issues and deliver seamless end-user experiences.
- Automate routine tasks using PowerShell or scripting.
- Prepare technical documentation, SOPs, and provide mentorship to L1/L2 teams.
Required Skills:
- Strong hands-on experience with Citrix Virtual Apps & Desktops (XenApp/XenDesktop).
- Expertise in Citrix ADC (Netscaler), Citrix StoreFront, Director, WEM, PVS, MCS.
- Solid knowledge of Windows Server OS, Active Directory, Group Policy, and user profile management.
- Experience with Citrix Cloud and Azure Virtual Desktop (AVD) is an added advantage.
- Strong troubleshooting and performance optimization skills.
- Good understanding of networking concepts (TCP/IP, DNS, Load Balancing, VPN).
- Experience in PowerShell scripting for automation.
- Excellent communication and documentation skills.
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