▷ [04/10/2025] Senior Specialist

7 days ago

Noida Uttar Pradesh, India HCLTech Full time

Designation SENIOR SPECIALIST No of Positions 1 Experience 4 5-8 Years Skill Primary DWP-WPE-WORKPLACE VIRTUALIZATION Qualification B-Tech Posting Citrix Profile JD - Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway Web Interface NetScaler - Installation Configuration Managing XenApp XenDesktop Farm version 7 x 1912 etc - Must have an extensive working experience with Citrix Provisioning Services - Must have experience in Citrix Provisioning Services PVS - Publishing Applications via Citrix Studio - Knowledge of designing deploying and troubleshooting an enterprise XenApp XenDesktop infrastructure - Hands on knowledge on VMware Xen Server Hyper-V management and Administration - Excellent knowledge on Citrix XenApp XenDesktop patch management and best practices - Advanced Knowledge and work Experience on Citrix MCS PVS -Advanced knowledge of Citrix DAAS and citrix migration - Perform RCA for major incidents related to his her tower follow quality security process defined for the engagement - Advanced Knowledge and work Experience on StoreFront and certificate upgrade - Good Exposure with Director - Day to day handling Citrix Issues Citrix User Issues - Farm and Servers Reports Maintenance - Proficient in granular level of monitoring and management skills in identifying potential issues proactively on core Citrix infrastructure - Maintenance of all the Citrix Server Farm - Profile Management - Good Exposure in VDI and hands on experience - Good understanding of OS standards of Windows Server 2016 2019 2022 - Working experience on citrix cloud Azure 1 To adhere to quality standards regulatory requirements and company policies 2 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions Reopen Cases 3 To participate or contribute on EN business in creation of proposals to drive Service improvement plans 4 To independently resolve tickets esnure that the agreed SLA of ticket volume and time are met for the team 5 To provide support for on call escalations L3 level support and doing incident problem management 6 Work on value adding activities such Knowledge base update management Training freshers coaching analysts conducting interviews participation in hiring drives

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    4 days ago

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