Team Lead- Travel

1 month ago


Uncha Samana, India Coforge Full time

Key Responsibilities Managing the fay-to-day activities for the teamMotivating the team to achieve organizational goalsDeveloping and implementing a timeline to achieve targetsDelegating tasks to the team membersConducting training of team members to maximize their potentialEmpowering team members with skills to improve their confidence, product knowledge & communication skillsConducting monthly performance reviewsContributing to the growth of the company through a successful teamCreating a pleasant work environment that inspires the team Managing Absenteeism & daily required billablenumbers as per the agreementResponsible for Team’s performance level & able to produce required productivity reports on daily/weekly/monthly basisExperience and QualificationsAcademic Qualifications & ExperienceGraduateMinimum of 3-5 years BPO experienceShould have worked as a supervisor for atleast 2 years or a TL for atleast 6 monthsPreferred work experience of at least 3 years in the Travel domain(Customer service)Systems Skills & ExperienceBasic knowledge of the Microsoft Office software packagesKey CompetenciesGood Communication (both verbal & written) and Inter personal skillsHigh Customer service orientationTeam Management Ability & should have managed a team of atleast 15-20 TM's in the last roleClient management skillsShould be able to motivate peopleShould be Confident, High on Energy and InnovativeShould be able to work in a high pressure environment and for long hoursShould have Target achievement orientationAbility to work as part of a team and contribute towards team goals Flexible to work in night shifts (24*7 shifts)Reporting toAsst Manager Operations


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